About The Role
At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £m per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Helpdesk Operator with an appetite to succeed, we want you to join our team Location: Bristol Working Hours: 40 hours, Monday to Friday Contract type: Full Time/Perm The Service Administrator will be responsible for:
1. Planning and logging calls / jobs on the Company Control Hub database utilising service software CAFM systems (IFS and Total Mobile). Calls / jobs may be received by telephone, email or in person.
2. Allocating works orders to directly employed maintenance team and / or supply chain.
3. Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
4. Report back to clients and contract staff on job progress and completion – produce reports.
5. Uploading and amending asset information as held in the Control Hub database
6. Raising and issue of purchase orders.
7. Operating paper based systems as necessary to compliment the operating software including back-up systems.
8. General administration duties as and when required.
9. Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.