Key Responsibilities
* Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
* Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
* Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.
* Utilize in-house tools for beta testing to ensure our platform operates smoothly.
* Analyze data to detect trends, pinpoint issues, and identify areas for improvement.
* Explain how new and existing users benefit from the upcoming MatchAwards crypto coin/token ICO.
* Track and report platform bugs from user feedback, coordinating with the development team for solutions.
Qualifications
* At least three years of experience or relevant education in social media.
* Proficiency with various remote Internet tools such as VPN, CRM and monitoring tools.
* Understand cryptocurrency (coins/tokens) trading and transactions.
* Proficiency in digital marketing tools and platforms, including Hootsuite and Google Analytics.
* Excellent English communication skills, both written and spoken.
* Self-motivated, responsible and able to work independently in a remote setting.
* Multilingual skills (native or through tools like Google Translate/AI) are a plus.
Join our team as a Customer Service Representative where your skills will contribute to creating an outstanding experience for our customers!