Job Title: Client Account Manager
Salary: £35,000 per annum plus OTE
Location: Harlow and London (Field based)
Contract: Permanent, Full Time
Hours: 40 hrs per week -Monday to Friday-minimum three evenings per week, the role is combination of office and field work.
Company Overview
Our client is an established provider of office cleaning based in Harlow, with a strong client base across London and the West End. Their commitment to exceptional service has earned us a reputation as a trusted partner in the industry. They are now looking for a highly motivated and ambitious Client Account Manager to join our dynamic team. In this role, you will be responsible for managing the delivery of our services to clients, ensuring we continue to exceed expectations and drive their ongoing success.
Key Responsibilities:
·Manage the cleaning service delivery by overseeing team members site attendance, resolving attendance gaps to ensure service continuity is maintained
·Accurate processing of payroll timesheets on the CRM system
·Manage your team on all aspects of their role- to include but not limited to the company policies and procedures. Ensuring they take ownership of their area of responsibility
·Provide regular structured feedback to your line manager
·Develop excellent clients relationship by working close partnership with them
·Arrange and attend meetings with clients to review existing service and identify n...