We are seeking a professional and experienced GP Receptionist to join our busy healthcare practice. If you have exceptional customer service skills, are detail-oriented, and thrive in a fast-paced environment, we would love to hear from you!
Why Join Us?
- A supportive and collaborative team
- A welcoming and friendly work environment
Main duties of the job
* Greet and assist patients with appointments, queries, and general needs
* Manage phone lines and appointment scheduling
* Maintain patient records with accuracy and confidentiality
* Process prescriptions and referrals
* Handle administrative tasks such as filing and patient communications
* Ensure the smooth operation of the front desk and waiting area
Essential Skills & Qualifications:
* Previous experience working in a GP practice
* Excellent communication and interpersonal skills
* Strong organisational and multitasking abilities
* Proficiency with medical software and computer systems
* Ability to work independently and as part of a team
* Compassionate, patient-focused attitude
About us
At Higherland Surgery, we are dedicated to delivering exceptional healthcare services that prioritise the well-being, dignity, and rights of our patients. Our dedicated team is the backbone of Higherland Surgery, comprising skilled professionals committed to delivering exceptional care.
Job responsibilities
A Medical Receptionist serves as the first point of contact for patients in a healthcare facility, ensuring smooth operations by managing front desk responsibilities. This role involves providing excellent customer service, maintaining confidentiality, and facilitating effective communication between patients and healthcare providers.
Person Specification
Qualifications
* Good standard of general education Essential
* GCSE Mathematics C or above Desirable
* GCSE English C or above Desirable
Experience
* Experience of working with the general public Essential
* Experience of reception work Essential
* Experience of working within General Practice Essential
* Excellent communication skills (Written and Oral) Essential
* IT skills Essential
* Clear, polite telephone manner Essential
* Time Management and the ability to work to deadlines Essential
* Problem solving skills Essential
* Interpersonal skills Essential
* Behaviours
* Smart, polite and confident Essential
* Planning and organising Essential
* Adaptability Essential
* Team working Essential
* Self motivated Essential
* Flexibility Essential
* Confidentiality Essential
* Knowledge of Emis Web Clinical System Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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