Pet Insurance Partner
Location: Lakeside, Portsmouth
Start Date: 6th January 2025
About the role
We are looking for people with a passion for animals to join our dynamic Service and Sales Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and helping with their queries.
We always aim to make pet insurance enjoyable and engaging. We offer excellent training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions.
Role responsibilities
Answering customer calls and queries
Manage the customer through the lifecycle of their insurance policy
Renewing customer policies and selling new ones
Maintaining a consistent and energetic approach and building rapport with customers
Contacting and dealing with customers via telephone and email updating details on the company system
Dealing with customer complaints
Admin duties
Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims
Production of customer, affinity, and veterinary correspondence
Collating and posting of documents
About you
Previous customer service experience - retail and hospitality experience is also welcome
Resilience within a busy working environment
Happy dealing with a variety of customers via the telephone
Hard working and personable
Willing to learn and be a team player
Work well under pressure
Benefits:
Collaborative and fast-paced work environment
Competitive salary progression scheme
25 days annual leave plus Bank Holidays, with the option to purchase an additional three days
Health Cash Plan
Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
Employee discount and cashback scheme for shopping, dining, travel, and more
Life Assurance (4x annual salary)
Structured learning and development pathway
Employee referral program
Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:
Week 1: Monday to Friday 8am-4pm
Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
Week 3: Monday to Friday 12pm-8pm
Please note – no holiday can be taken withing the first 4-6 weeks of training