Grade: RCS H
Contract Type: Permanent
Location: England with 50% national travel
Closing date: 17th February 2025
At DHL, our Service Logistics function stands at the forefront of innovation and efficiency in supply chain solutions. We specialize in delivering tailored logistics services that meet the diverse needs of our clients, ensuring seamless operations and exceptional customer experiences.
WHAT DOES THE ROLE ENTAIL?
* Leadership of the program management function in Service Logistics
* Ensure customer satisfaction, revenue stability and expansion
* Ensure customer needs are met through changes in the products and service offerings of Service Logistics
* Ensure successful global/regional contract renewals
* Develop a close and constructive working relationship with key customers to align on the strategic services roadmap
* Provide operations solutions for the customers and develop as the customer needs change
* Exceed expectations of our customers, simplify their lives and enable their success as a top priority
* Drive strong Regional cross-functional partnerships with all counterparts supporting Service Logistics
* Support the contract renewal process with a long term development strategy for SL
* Drive consultation with the commercial team and billing team at global and regional level to progress on profit improvement and service extension opportunities
* Deliver a best in class customer capability by continually improving and standardizing our core processes across customers
* Drive standardization of the SL business processes through project management standards
WHAT DO WE NEED FROM YOU?
* Experience in supply chain, warehousing, and transport, with a focus on express, same-day, and transportation services - desirable
* Proven track record in program management
* Account Development experience - desirable
* Customer facing experience
* Experience working cross divisionally, fostering partnerships to achieve strategic goals.
* Experience in delivering complex projects and programs, showcasing strong organizational and problem-solving skills.
* Experience in an international logistics environment, specifically in program management or sales roles - desirable
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
* Free confidential 24/7 GP service
* Access to DHL Company car scheme or car allowance
* Hundreds of discounts (including retail, childcare + gym)
* Affordable loans & enhanced pension scheme
* 24/7 employee support service for you (+ family) with access to free counselling and much more.
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
#UKIDSCDS
#J-18808-Ljbffr