Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners. Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers. The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems. The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Job description
The Technical Advice and CCT Specialist is expected to have excellent knowledge of the heating and renewable industry to enable telephone and online pre and post sales technical support to all stakeholders. Managing all requests for support in guidance and assistance on the full Ariston UK Ltd product portfolio through clear, concise information. The core objective will be to achieve servicing excellence in the 2nd line support function across Ariston UK Ltd product range, through in-depth technical knowledge and awareness of all products, managing technical enquiries related to design, performance, approval, production and operation.
Job responsibilities
* Provide support and guidance on the full Ariston UK product portfolio, with clarity and attention to detail.
* The requirement to identify technical and quality issues that solve enquiries both internally and externally as necessary.
* Ability to prioritise workload independently between telephone and email communications.
* Customer service excellence across all communication channels, demonstrating active listening and a patient, empathetic approach.
* Drive customer satisfaction through a measured approach, problem solving and solution finding to ensure customer service excellence consistently.
* Experience in full Microsoft Office suite, to include Excel, PowerPoint with the confidence to review, input and extract information.
* Responsible for maintaining up to date industry knowledge, with technical and compliance regulations, ensuring that all working practices and communication conform to these requirements.
* Excellent knowledge of the product range across all Ariston UK brands.
* The ability to build strong working relationships within the Parts and Service department as well as wider support departments, to continually seek development opportunity and share best practice.
* Willingness to travel when required, with flexibility to support business needs and training requirements.
* Any other reasonable tasks as assigned within the After Sales area of responsibility.
We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
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