109 High Street, Thame, Oxfordshire, OX9 3DZ
Salary: Negotiable, Permanent, Long Crendon, Job Ref: 20049
Position: Sales and Customer Support Agent
My client based in Long Crendon is looking for a Sales and Customer Support Agent. The main duties include:
1. Answering customer queries via telephone, email, and chat.
2. Providing pre-sales product and technical advice.
3. Chasing delivery issues with couriers.
4. Preparing quotes and taking customer orders.
5. Dealing with any amendments as necessary.
6. Preparing quotations and sending proforma invoices.
7. Processing refunds and taking payments.
To be successful in this role, you will need:
1. Strong communication skills, both verbal and written.
2. The ability to grasp technical details and concepts.
3. An understanding of the product range.
4. The ability to work in a fast-paced environment.
Training will be provided. Working hours are Monday to Friday, 9am - 5pm. Salary is £28-30K with excellent benefits, including Life Assurance, Health Plan, Pension, Discretionary annual bonus, and 25 days holiday.
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