Job details
Here’s how the job details align with your profile.
Pay
£13.32 per hour
Job type
Permanent, Part-time
Shift and schedule
Overtime, Weekend availability, Day shift
Location
224 Pilch Lane, Liverpool L14 0JQ
Full job description
Contract: 30 hours per week + regular overtime, permanent, part-time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly and thoughtful service, managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to enhance customer experience.
* Support your store manager by deputising when they’re not working and delivering HR processes.
* Lead the introduction of new products and services in your store.
* Build relationships and engage in your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading and supporting your team while working on the shop floor.
* Great people skills, with the ability to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop leadership skills.
* The flexibility to work a range of different shifts.
Why Co-op?
* Full, paid training and dedicated support for personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app for accessing a percentage of your pay as earned.
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance and accessible on your phone.
Building an inclusive workplace
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
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