Are you looking for immediate work in Banbury? Red Recruitment is recruiting immediately available Customer Service Agents in Banbury to join our client, a proud premier contact centre outsourcing business located in Banbury. The ideal candidate will be customer-focused with a passion for helping people. The salary for this position is between £12.02 - £12.50 per hour and is a temporary position. You will ideally have a financial services background and have worked with vulnerable customers. This position is an immediate start, to start on Thursday 23rd January. Benefits and Package for a Customer Service Agent: Salary: £12.02 - £12.50 per hour, depending on experience Hours: Monday - Friday, 9am - 5.30pm Contract type: Temporary (there may be opportunity to go permanent) Location: Banbury Start date: Thursday 23rd January Opportunities for professional growth and career advancement Comprehensive training and ongoing support Positive and inclusive work environment Progression opportunities Key Responsibilities of a Customer Service Agent: Helping customers find a sustainable solution to managing their outstanding payments Helping customers potentially work out an affordable payment plan Using a variety of methods, including telephone and digital channels to communicate with customers Being a good listener, with a pragmatic and empathetic approach to the customers circumstances Communicating to customers primarily via email but also by telephone Commuting to Milton Keynes once a week (all travel expenses will be paid) Key Skills and Experience of a Customer Service Agent: Experience within the financial services/collections industry is required Working with vulnerable customers is preferred Warm and friendly telephone manner Experience using digital communication systems Passion for delivering a great customer experience Ability to demonstrate strong communication skills You will need an empathetic nature with the ability to understand customer needs Reliable, trustworthy, discreet and professionalism are key attributes required If you are interested in this position and have the relevant skills and attributes required, please apply now Red Recruitment (Business)