Full time (40 hours) Fixed term contract for 12 months Flexible working opportunities £ 27,170 per annum Trowbridge and surrounding areas Closing date: 13/12/2024 The role Our dedicated team of frontline Operatives can often perform up to 700 repairs a week, across all our properties. As such, we need an excellent team of organised and reactive schedulers to make sure they get where they need to be, with all the information they need. Officially known as Planners, the team are the backbone of our responsive and service repair service. Working with around 15 Operatives a day, you’ll manage their schedules and workload, booking in jobs in their area and making sure their travel between sites in efficient and minimal. You’ll also work closely with our tenants, taking calls when needed, prioritising emergencies, and reacting quickly to move appointments around so that jobs are completed in a timely manner. If you are organised, can think on your feet, and love problem solving, this is will be an excellent and rewarding role for you. You’ll join a close knit and friendly team, with the option to work from home 4 days week. Training will be provided and there is ample opportunity for career progression both within the team, and the wider business. Please note, this is a fixed term contract for 12 months. What we are looking for: To do well in this role, you will need: Excellent customer service skills and great communication. The ability to deal with difficult situations and make quick decisions A standard of education equal to GCSE’s (inc grade C or above in English and Maths or equivalent experience) Experience of diary management Ability to prioritise and organise workload in a responsive and changing environment Microsoft Excel/Word knowledge Experience with Dynamic Resource Scheduler (DRS) and QL would be a huge bonus Although it is not essential, it would also be hugely beneficial if you had experience within social housing or a local authority. We offer excellent benefits, including: 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday and one over Christmas Buy / sell up to 1 weeks holiday Life assurance Flexible working opportunities – giving you flexibility on how, where and when you work to promote a better work/life balance Competitive pension (you pay 4%, we pay 9%) Cycle to work scheme At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us. We’re keen to build a supportive and rewarding environment, free from discrimination, that works for everyone. Who we are Selwood Housing Group is a not-for-profit housing association committed to providing affordable local homes for our customers. We have 7000 homes for affordable rent and shared ownership in Wiltshire, Somerset and Bath and North East Somerset and employ just over 300 employees from our offices in Trowbridge and Melksham. Please visit our website for further information. Benefits 27 days holiday plus bank holidays 2 paid gifted days; one for your birthday, one over Christmas Cycle to work scheme, which helps spread the cost of a new bike and accessories Flexible working opportunities, with remote working for various roles Life assurance; providing eligible employees up to three times their salary Competitive pension (you pay 4%, we pay 4%. Or opt into our enhanced pension scheme where we contribute 9%) Induction, training and development; providing the option of coaching, internal and external courses and professional qualifications Free counselling sessions to our employees and the support of our mental health first aider team Buy or sell up to 1 week’s holiday Annual free eye tests and flu jabs Annual health check-ups and vaccinations for operatives Dress down Friday’s for office-based employees Our values Customer focused One team Dynamic Honest Documents