Warranty & Service Administrator £28k - £32k + Bonus
Commercial Main Dealership! Monday to Friday! Reading Area
I'm currently working with a client who is seeking a Warranty & Service Administrator to join their busy team.
Main Purpose of the Job:
You’ll be responsible for overseeing service, warranty, and PFL invoice procedures to ensure compliance with the manufacturer's policies, while maximizing profitability for each repair.
Key Responsibilities:
* Processing all service, warranty, and PFL job cards, ensuring full compliance with manufacturer guidelines
* Raising pro-forma invoices for quotations and liaising with customers
* Reconciling warranty and PFL self-billing invoices (SBIs)
* Investigating and resolving customer account queries
* Conducting risk assessments on warranty and PFL claims
* Managing work-in-progress (WIP) levels, ensuring they stay below 250 hours
* Liaising with the workshop and parts department to resolve any discrepancies
* Submitting and managing warranty claims in line with manufacturer requirements
* Processing non-warranty repairs and ensuring they are recharged to the correct accounts
Ideal Candidate:
* Previous experience in warranty/service administration within the motor trade
* Familiarity with systems like Haddenham and GDMS (beneficial)
* Excellent communication and organizational skills
* Strong attention to detail and the ability to manage multiple tasks efficiently
If this sounds like the right fit for you, please get in touch with me.
This is a fantastic opportunity with a competitive salary and bonus package, so don't miss out!
Important:
The job is based in Reading and our client would like you to have a commute you can carry out in the long term.
If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
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