Job summary At North Bristol Trust, the Security & Parking Team aim to deliver exceptional service and are in the process of building a high-performance team.The Security & Parking Team are proud to belong to NBT and we are looking for individuals who have that "something special" to join us and make a positive impact.As you would expect, expectations and standards are high, yet we continue to raise the bar through continuous staff training and development. Within our team, there are progression opportunities for the right candidates to realise their potential. Main duties of the job Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust. Working shifts across days, nights, and weekends. Clear and effective communication with the ability to listen. Take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events. Monitor CCTV for safety events, detection of suspicious behaviour, traffic management. About us North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 339-FM5475-BAL-A Job locations Southmead Hospital Southmead Road Bristol BS10 5NB Job description Job responsibilities Conducting scheduled CCTV camera checks.ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.Lead participation in the production of all scheduled NHS staff inductions.Provide exceptional customer service, excellent telephone manner, maintaining a high standard of professionalism and presentation.Look for opportunities to enhance current security practices and processes.Promote and assist with ongoing training and development within the Security and Parking team.Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.Taking responsibility for all Security and Parking staff on shift, delegating appropriately.Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.Ensuring that staff take their breaks in the designated areas and not in the control room.Promote a pro-security culture within the Trust hospitals so that patients and staff take responsibility, feeling empowered to report to the Security & Parking Team.Uphold and enforce the Trust Parking policy.To assist with carpark cash collections, including the use of site vehicles, as required.Manage and direct the teams response to all incidents and alarms.Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.Monitoring of all site alarms and systems.Ensure all team members meet standards in attendance, appearance, and behaviour. Responsibility for staff always being in full, correct uniform before deployment.Identifying and directly addressing any non-compliance from team members on shift, using conflict resolution and de-escalation skills.Complete Return to Work process for staff returning from sickness/absence.Operation of all site carpark barriers and designated intercom systems.Regular checks of equipment and systems, including monthly audits.Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.Reviewing of all incident reports, checking for accuracy and compliance before closing.Completion of full, accurate, shift handovers on digital system to oncoming Operators.Arranging of emergency staff cover in the event of any short-notice/out of hours absences.In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.Full responsibility for key management activity and audits.Management of all Lost/Found property, maintaining accurate record logs and items stored securely.Responsibility for accurately maintaining the control room visitor book.Participate in all specified training to remain updated with all procedures and protocols for the role.Record all events and actions in a digital format and any other required media.Extract data from digital recorders, copy evidence onto media/Dropbox and complete documentation in accordance with control room procedures.Conducting and recording scheduled check calls.Immediately report all equipment faults and defects to management.Promote a positive attitude towards the Trust, staff, patients, and all visitors.Fully responsible for ensuring control room is kept clean, tidy, and operational at all times.To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breaches and/or near misses as per Trust policy.To comply with all the Trust's Security Policies, Standard Operating Procedures and Guidelines.To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management.Attend and complete all mandatory Security & Parking training to achieve compliance.In and out of hours supervisory visits to Maternity Reception, Receipt & Dispatch, and Emergency Department for routine quality checks.Work closely with and support the Police Liaison Unit.Undertake all reasonable management requests, including covering shifts due to short-notice absences.Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.Work towards being authorised officers under Criminal Justice Immigration Act 2008. Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents. Promote a pro-security culture within the Trust hospitals so that patients and staff take responsibility, feeling empowered to report to the Security & Parking Team. To comply with all the Trust's Security Policies, Standard Operating Procedures and Guidelines. Job description Job responsibilities Conducting scheduled CCTV camera checks.ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.Lead participation in the production of all scheduled NHS staff inductions.Provide exceptional customer service, excellent telephone manner, maintaining a high standard of professionalism and presentation.Look for opportunities to enhance current security practices and processes.Promote and assist with ongoing training and development within the Security and Parking team.Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.Taking responsibility for all Security and Parking staff on shift, delegating appropriately.Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.Ensuring that staff take their breaks in the designated areas and not in the control room.Promote a pro-security culture within the Trust hospitals so that patients and staff take responsibility, feeling empowered to report to the Security & Parking Team.Uphold and enforce the Trust Parking policy.To assist with carpark cash collections, including the use of site vehicles, as required.Manage and direct the teams response to all incidents and alarms.Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.Monitoring of all site alarms and systems.Ensure all team members meet standards in attendance, appearance, and behaviour. Responsibility for staff always being in full, correct uniform before deployment.Identifying and directly addressing any non-compliance from team members on shift, using conflict resolution and de-escalation skills.Complete Return to Work process for staff returning from sickness/absence.Operation of all site carpark barriers and designated intercom systems.Regular checks of equipment and systems, including monthly audits.Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.Reviewing of all incident reports, checking for accuracy and compliance before closing.Completion of full, accurate, shift handovers on digital system to oncoming Operators.Arranging of emergency staff cover in the event of any short-notice/out of hours absences.In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.Full responsibility for key management activity and audits.Management of all Lost/Found property, maintaining accurate record logs and items stored securely.Responsibility for accurately maintaining the control room visitor book.Participate in all specified training to remain updated with all procedures and protocols for the role.Record all events and actions in a digital format and any other required media.Extract data from digital recorders, copy evidence onto media/Dropbox and complete documentation in accordance with control room procedures.Conducting and recording scheduled check calls.Immediately report all equipment faults and defects to management.Promote a positive attitude towards the Trust, staff, patients, and all visitors.Fully responsible for ensuring control room is kept clean, tidy, and operational at all times.To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breaches and/or near misses as per Trust policy.To comply with all the Trust's Security Policies, Standard Operating Procedures and Guidelines.To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management.Attend and complete all mandatory Security & Parking training to achieve compliance.In and out of hours supervisory visits to Maternity Reception, Receipt & Dispatch, and Emergency Department for routine quality checks.Work closely with and support the Police Liaison Unit.Undertake all reasonable management requests, including covering shifts due to short-notice absences.Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.Work towards being authorised officers under Criminal Justice Immigration Act 2008. Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents. Promote a pro-security culture within the Trust hospitals so that patients and staff take responsibility, feeling empowered to report to the Security & Parking Team. To comply with all the Trust's Security Policies, Standard Operating Procedures and Guidelines. Person Specification Shortlisting criteria Essential SIA License (DS) SIA CCTV License Full UK Driving License Minimum 2 years Security experience IT literate and proficient in ICT Supervisory experience Control Room experience Desirable Knowledge of PFI and Shared Spaces Performance management of staff ACU/Door/Barrier Management Person Specification Shortlisting criteria Essential SIA License (DS) SIA CCTV License Full UK Driving License Minimum 2 years Security experience IT literate and proficient in ICT Supervisory experience Control Room experience Desirable Knowledge of PFI and Shared Spaces Performance management of staff ACU/Door/Barrier Management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Bristol NHS Trust Address Southmead Hospital Southmead Road Bristol BS10 5NB Employer's website https://www.nbt.nhs.uk (Opens in a new tab)