Technical Support Field Engineer - electronics or mechanical
* Job Type: Permanent
* Work Hours: Full Time
Job Description
Secor: Electronics or mechanical
Location: Tadworth
Home working: 1-2 days per week
Level: junior or experienced
This role is exclusive to PSC, you MUST apply via this advert.
As part of the Water Utility Digital Customer Success team, you will work on solutions, both hardware and software, providing reactive, proactive, and in-life support both in the office and in the field to the customer and internal stakeholders.
You will assist with technical issues and review data quality to ensure a smooth operational workflow and quality of installation, maintenance, remediation, and data.
Effective and efficient continuous operation of the digital solutions is crucial.
You will play a vital role supporting the team to ensure customer satisfaction and maintaining our reputation as a leading provider of technical support services.
Key accountabilities:
* Build and maintain a detailed understanding of: 1) the digital hardware & software solutions and what it takes to install, operate & maintain it; 2) the applications that solutions are deployed into.
* Perform technical SCADA and analytic checks where applicable.
* Conduct research and analysis into suitable alternatives to improve site data availability and provide recommendations.
* Troubleshoot technical issues and provide effective solutions to ensure project success, collaborating closely with the team both in the office and in the field.
* Support training, workshops, and audits to enhance the technical skills of crews and ensure correct procedures are followed safely and to a high specification.
* Escalate unresolvable field issues to your line manager.
* Contribute to process design and improvement by proposing and creating documentation, tools, scripts, etc., needed to enhance the execution of the activities mentioned.
* Assist in the creation and maintenance of knowledge base articles and user guides.
* General education including A Level pass or equivalent.
* Preferably a technical qualification in a technical or engineering field, electronic/mechanical engineering, computer science, or a related course.
* Knowledge of electronic, remote-control systems (i.e., SCADA, etc.).
* Business knowledge of telemetry, real-time monitoring, or utilities (preferable but not essential). Technical experience in a related industry (e.g., technology) is desirable.
* Ability to travel and work on-site as required for training, auditing, and support (UK driving licence essential).
* Fluent in English (verbal and written); knowledge of multiple languages is a plus.
How to apply?
Please email a CV to (url removed).
#J-18808-Ljbffr