Provide full secretarial support to the GPs and members of their teams regarding general medical duties and specialist work. To liaise and communicate effectively with external agencies. Ensure routine NHS referral letters and private referrals are distributed efficiently and within a 5 working day period. Ensuring appropriate enclosures are attached to all referrals as necessary. Ensure 2WW referrals are dealt with within 24 hour working day period via the ERS system and contain all relevant information. Keep up to date with changes in referral pathways, new proformas and funding criteria via emails sent to the practice. Resolve queries from GPs via practice notes and Docman. Undertake queries on behalf of patients, contacting hospitals and other external agencies as needed. Endeavour to resolve, keeping patient informed. Record data accurately and appropriately connected to patients in order to ensure good communication and audit standards. Regularly monitor and deal with appropriately, the ERS Worklists. Where reasonably possible, to provide extra hours to cover staff planned absences and, if possible, to assist by providing overtime to cover sickness absences. This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the Practice change. PRINICIPAL RESPONSIBILITIES Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, Carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Ensure that any hazards in your working area are reported immediately to your line manager. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issue of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers to help them achieve better health outcomes. Recognise peoples needs for alternative methods of communication and respond accordingly To offer a polite, friendly and efficient level of customer service to all our patients Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Performance/Professional Development: To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular team meetings when required. Feedback: To listen to feedback from patients and colleagues whether this be a compliant, comment or compliment and if it cannot be dealt with immediately to the Practice Manager. CCQ: To work within the guidelines set be CCQ to ensure the Practice is safe, efficient and provides the best possible care for patients.