Come and join our friendly, central Windsor practice. We are looking for a part time receptionist to join our current, well regarded and efficient team. Experience is not essential as full training will be available. Applicants must however have a caring, efficient and dedicated attitude and have the flexibility to cover holiday absences if necessary.
You will be required to work Monday 08:00 - 18:00, Thursday afternoon 13:00 - 18:00, and Friday 08:00 - 18:00.
Main duties of the job
* Ensure an effective and efficient reception service is provided to patients and all visitors to Sheet Street surgery.
* Ensuring the telephones are answered promptly and assisting patients as required whilst following surgery protocols.
* Managing requests for appointments, so patients are directed to the appropriate healthcare professional.
* Ensuring accuracy is foremost when carrying out a variety of reception/admin related tasks and adhering to practice policies, procedures and standards.
* Use of the triage tool when taking calls to help manage the efficient use of the in-house appointments diary.
* Efficient completion of day to day tasks in a timely manner including E consults, Docman, shared mail boxes etc.
* Filing and retrieving paperwork if appropriate.
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice processes.
* Communicating effectively and respectfully with other members of the team.
* Undertake any other additional duties appropriate to the post as requested by the Partners, GPs, Management team or Team Leaders.
* Ensuring at the end of a shift wherever possible, that all tasks have been completed.
About us
Sheet Street Surgery is a 9200 patient NHS practice covering all aspects of primary care with on site doctors, nurses, clinical pharmacist, well being coach and physiotherapists.
Qualifications
Essential
* No specific qualifications required.
Experience
Essential
* Good organisational skills.
* Positive attitude.
* Able to multi-task and work under pressure.
* Ability to work autonomously and initiate/self-direct own workload but also to work as part of a team.
* Good communicator (verbal and written).
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