Receptionist / Front of House Operative
Casual and Part time contracts available
Start Date: April 1st 2025
Interviews; March 11th or 18th
Pay scale; Dependent on qualification. Starting from minimum wage.
BACKGROUND
Parkwood Leisure is one of the leading leisure management companies in the UK. Having managed local authority leisure centres since 1995, Parkwood Leisure is one of the most experienced operators in the marketplace. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
In February 2015 Parkwood Leisure purchased the Dolygaer Outdoor Centre, located in the Brecon Beacons National Park. The purchase of the Dolygaer Centre is part of a strategy from Parkwood Leisure to diversify its portfolio of leisure management facilities. Dolygaer has gone from strength to strength being recognized for both the quality of the centre, the quality of the staff and the quality of outdoor experience.
Dolygaer is a multi activity centre that aims to deliver fun, educational and high quality services to our customers. The company also prides itself on its exemplary health and safety record and commitment to staff. We provide a diverse range of activities to suit most ages and have 3 different types of 3 and 4 star accommodation to sleep up to 80 people.
This role is to become a part of the Dolygaer team and will help along side the operations manager to ensure that all guests and customers enjoy a high quality experience from the 1st point of contact.
ORGANISATION STRUCTURE
The post holder will report directly to the Operations Manager
JOB DESCRIPTION
Primary Objectives for the Receptionist / Front of house Position will be: -
To act as the first point of contact for customers coming into, calling or emailing the Centre.
To ensure that all customers and guests are received in a friendly, polite and service friendly manner.
To take bookings, handle cash, answer enquiries via telephone, in person or by email
Take payments through the till system for the cafe, day activities and all other possible transactions
Serve customers of the cafe, including basic food handling.
The Receptionist / front of house will focus day to day on the following tasks:
To work as part of a team to ensure that customers are hosted well and their needs are understood and met
To ensure a warm friendly and professional approach and high standards of customer care are delivered at all times in order to generate customer loyalty.
To understand the range of activities offered to be able to assist the customers with choices of the Centre's activities.
To be responsible for own Health & Safety and the Health and Safety at the centre implementing and assessing practices and drawing attention to any unsafe practices.
To communicate with the customer via emails, social media and booking systems in a polite and professional manner.
To promote the Centre positively at all times and maintain the displays of promotional material.
To receive telephone, written and personal bookings and payment for use of the Centre's facilities.
To ensure cash handling and reconciliation of monies is carried out.
To operate the telephones, radios and computer booking system whilst on duty.
To promote and control items for resale and hire.
To keep the reception / cafe clean, tidy and a pleasant environment in which to work and visit
Take detailed messages and respond to/transfer the customer in an appropriate manner, dealing with queries wherever possible
Undertake duties related to the cafe - making hot drinks, upselling items, simple prep, serving hot food.
To comply and understand Food Hygiene regulations.
General ad-hoc duties - filing, scanning, photocopying, archiving, correspondence.
Dealing with incoming / outgoing post and managing deliveries, incl. tracking any orders.
To undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications
Should hold GCSE Maths and English Grade C or above, or a similar qualification.
The main requirement will be good interpersonal skills and a friendly disposition.
Demonstrate computer literacy skills.
Hold a food hygiene certificate or be prepared to undertake this.
Personal
Among the personal characteristics sought the applicant:
Will be able to operate tills and be competent in a variety of computer programmes.
Strong interpersonal and customer facing skills.
Will be able to maintain a high level of confidentiality.
Will be able to demonstrate good organisational skills.
Will be able to communicate effectively with customers, clients and staff.
Will have a high standard of hygiene
Will be able to demonstrate clear identification with all customer requirements.
Will be able to use own initiative, to follow procedures and work to deadlines.
Be able and willing to acquire job related knowledge.
Be friendly, well presented with a positive attitude.
Be enthusiastic, confident, flexible.
Will understand the company ethos and develop a strong understanding of the workings and activities carried out at the centre.
You will need to be flexible to work additional hours to cover holidays, absence & busy periods.
Interviews will be held as and when CV's come in.
If you're interested in this position then apply now by emailing your CV to Mike at