Are you an experienced Sales Administrator who enjoys building relationships, achieving KPIs, and maximizing revenue opportunities? We are looking for someone with administrative and customer service skills, who can confidently manage an allocated group of existing customers, maintaining the current business, plus driving revenue growth by cross-selling the additional services that DD Group provides. Working within the Healthcare Sector, you’ll be talking to Dental Practice Managers about the range of service and inspection plans we offer to ensure their specialist equipment such as X-Ray machines, Dental Chairs, and Sterilisation Equipment remains operational and meets regulatory compliance standards. If you’ve already got experience within the Dental or Healthcare industries, that’s great, but don’t worry if not as full training will be provided. This is a fantastic opportunity for someone who can make the role their own, has a full understanding of Oracle and CRM Systems, can learn quickly, and work as part of a team.
Main Duties and Responsibilities
* Providing support to customers in relation to any general enquiries.
* Processing Sales Orders for consumables or spare parts.
* Generating and processing Contract Renewals.
* Supporting the administration of telesales and field sales activity.
* Chasing up renewals with customers, up-selling of existing contracts, and selling new contracts.
* Generating quotes and proposals at the request of the customers and direct field sales team.
* Effectively directing sales opportunities to the best channels for maximum return.
* Responding knowledgeably to questions or queries from existing and future customers on our product and service offering.
* Building client relationships and providing quality care and customer satisfaction.
* Understanding and developing product knowledge.
What do we offer?
* Discretionary company performance-related bonus.
* Comprehensive discount portal including gym memberships, shopping savings, and days out.
* SmartPay loan scheme – with the added bonus of no interest being applied.
* Cycle2Work scheme.
* Enhanced holiday entitlement – 33 days in total (including bank holidays).
* Additional day off to celebrate your birthday.
* Ability to purchase additional annual leave.
* Company pension scheme.
* Company sick pay, life assurance, and enhanced maternity/paternity pay.
* Mental health support services and a virtual GP service.
* Free parking on site.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, Sales, and Customer Service
Industries
Wholesale and Medical Equipment Manufacturing
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