Purpose of the Role The Commercial Partnership Coordinator is accountable for the day to day running of Commercialisation within the shopping centre. You will ensure exemplary standards of Commercialisation Liaison with the Client and key stakeholders ensuring the correct process for all commercial partnership tenants and manage the installation process to ensure services are installed in a timely manner. Key Responsibilities Daily morning walks to ensure units are open, trading, clean, tidy, poster sites are operating, vending working, H&S and Mall standards are met etc – mall standards to be managed effectively approaching all tenants to ensure the relationships are maintained Manage calendars with upcoming bookings, potential bookings, banners, FOC (all mall activities) – including any partner calendars such. Work closely with mall commercialisation partners. Permit System– info on how to do a permit and uploaded in timely manner – chase for uploads Chase paperwork / permits / RAMS / Building regs etc Construct a welcome email to the clients informing of access info, H&S info, internal RA etc Update teams on site with forthcoming MEMOs / email /Diary Updates Manage documents: maps, site libraries, booking forms, handbooks, with any new information i.e. revised dimensions, upgraded power etc Take photos of every promotion/ activation and update folders to ensure we have a good selection Update service records for all commercial initiatives – with updated PLI, PATS, Fire extinguisher dates, long term permits, building regs, pest control etc The onsite contact for finance, working closely with Savills finance and PL to ensure billing and debt collection runs smoothly, in order to help achieve the Business Plan budget Ensuring all monthly adhoc invoices demanded by PL are raised by Savills and circulating soft copies to PL on a monthly basis Checking then circulating monthly rent ups to PL for all tenants on MRI Circulating debtors report weekly to PL, highlighting any issues / concerns to be escalated. Be the first point of contact for debt collection, chasing for payments and updating the spreadsheet when payments received. Aim for zero debt. Complete monthly walk round audits to be completed making sure tenants are updated immediately so that any actions can be dealt with in a timely manner. Advise issues to relevant operational teams where applicable. Always ensure kiosks are well maintained, clean and compliant. Meet and Greets (Pre-opening checklist and supply welcome, site rules, fire evac procedures, swipe cards, spillage process cards etc) - some meet and greets may need to be attended on weekends or bank holidays. Collect Sales figures, turnover % for Mall retail tenants. Newsletters: monthly / quarterly update to mall retail kiosks on things happening at centre, push out insights app and liaise with Retailer Co-Ordinator so updates are the same Update service record to make sure unit numbers are all up to date. Investigate availability for incoming mall tenants where needed Conduct visits of storage units and access needs of clients Issue keys and documentation on completion of licence Yearly audit of storerooms to ensure compliance For seasonal storage make sure the units are handed back in good order and keys are returned Involvement in site visits / meetings to ensure compliance and feasibility. Logistics / operational site visits with build teams where applicable Where applicable, ensure the kiosk for hire is available, clean, well maintained and ready to use so that it best helps promote a brand. Tenants to be provided with instructions on how to use and the code of conduct for use. Ensure Brand Promotions are set up within in the demised space on the mall and promotion is clear and operating in line H&S, legal compliance, and Mall standards Take photos as a record of every brand promotion and update site folders to ensure we have a good selection of photos Meet and Greets (Pre-opening checklist and supply welcome, rules, swipe cards, spillage process cards etc) – some meet and greets may need to be attended on weekends or bank holidays. Check the site is clear and clean and the power is put back. Check adjacent service corridors to ensure nothing has been left behind Report on any incidents, complaints, or operational learnings to brand team – update on site information so it can be referred to for future promotions. Advise brand experience team of any positives, feedback and best practice Report to digital media partners any issues with screens, update on time frame for repairs and maintenance where necessary. Conduct secondary site visit with potential new vendors to ensure operational and logistical compliance. Check vending units to see they are in good working order, report any issues to the client when necessary. If units have been removed, contact tech services to make sure power has been made safe, ensure the area has been left good on vacating, report any damages to centre infrastructure to tech services. Work with the technical services / ops team to provide quotes for required services for installation for all incoming Commercial Partnership tenants and manage the installation process to ensure services are installed in a timely manner so that the sites can be rented as soon as possible. Power Upgrades Water / Drainage Installation Data installation Site dimensions Ongoing maintenance Work with local Council on building regulations for any additional spaces added to site portfolio Update PL team annually on the residual mall assessment and individual sites which are rated so the PL team are aware of the rates liability of each sit. Skills, Knowledge and Experience Qualifications and experience: Essential: Have a demonstrable knowledge of the retail industry. Previous retail management experience. Exceptional communication skills Confident communicator, energetic, self-motivated and passionate about retail. Excellent organisational and time management skills and able to meet tight deadlines. Self-motivated and able to work on own initiative without ongoing direct supervision.Excellent interpersonal and communication skills a