Organisation: Derby Homes Hours: 35 hours per week Contract type: Permanent Location: Milestone House To apply for this vacancy, you must do so through the Derby Homes website, by creating an account using the “Apply Online” link. Are you looking for a new role that will give you variety and a sense of achievement? We are looking for enthusiastic and dedicated Officers at Milestone House, the emergency accommodation for homeless people. This is an exciting opportunity to join an established and supportive team committed to providing customers with an individual and quality service. As part of the team, you will be required to cover shifts over a 7-day period. These shifts will be from 8am to 4pm and 12pm to 8pm. Providing housing support and advice to some of the most vulnerable individuals in the city who find themselves homeless, you will help people who may be struggling with their mental health, physical health, substance misuse issues, and many who have experienced trauma in their lives. The role involves encouraging positive engagement with customers and providing them with guidance and support on day-to-day activities that develop their skills and abilities for independent living enabling move-on to their own accommodation. The successful applicant will be a patient, resilient and empathetic individual who understands the importance of forging professional relationships, to respond appropriately to the often-complex needs and requirements of customers. You will have the ability to remain calm and professional in challenging situations. Maintaining a high-quality customer service focus in all aspects of the role you will ensure appropriate needs, risk assessments and support plans are completed and reviewed within the procedural time frames. You should have experience of working with vulnerable customer groups and an understanding of safeguarding and the support available to homeless people. Above all, you will have empathy with our customers along with a passion and determination to go the extra mile. Every day brings new challenges and rewards, making this a truly fulfilling role. Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options. Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form Remember to align your personal statement to the essential criteria in the Person Specification. Job description Person specification Equality, Diversity & Inclusion We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility. We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme as long as you demonstrate that you meet the essential requirements for the job. We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for. Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us, it’s all about removing barriers to equality. If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at recruitmentteamderby.gov.uk. The closing date for this vacancy is Sunday 29 th December at midnight. Any application forms received after the closing date will not be accepted. If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held week commencing Monday 13th January 2025.