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Customer Service Apprenticeship (Supported Apprenticeship)
Apply From: 10/03/2025
Learning Provider
Delivered by CITY COLLEGE PLYMOUTH
Employer
City College Plymouth
Vacancy Description
* Support the Reception team in welcoming visitors and providing a professional service.
* Work with the Reception team to record enquiries onto the College’s customer relationship management system, ProSolution.
* Assist the Reception team in providing information on courses and college services to potential students and visitors through face-to-face interactions, phone calls, emails, and social media.
* Understand the importance of accurate record-keeping in line with college procedures and General Data Protection Regulations (GDPR).
* Assist the Digital Marketing Officer with promotional activities, including updating social media platforms, the college website, and internal digital displays with relevant content.
* Support the Graphic Designer in managing internal poster campaigns.
* Work with the Events & Schools Liaison Officer to plan, organise, and deliver college events such as open days, taster sessions, and celebration events. This may include welcoming guests, setting up materials, and assisting with event tasks like preparing event trolleys.
* Ensure the reception, information points, and visitor areas are well-presented, creating a welcoming and informative environment.
* Maintain College literature, posters, and promotional materials in visitor areas, removing outdated items and ensuring current information is available.
* Keep all marketing stock and storage areas organised.
* Manage College exhibition banners, ensuring they are labelled and signed in and out.
* Maintain accurate records of the College’s branded merchandise stock.
* Undertake other duties commensurate with the grade of the post as may reasonably be required.
Key Details
Vacancy Title
Customer Service Apprenticeship (Supported Apprenticeship)
Employer Description
As the city’s anchor organisation for skills, we live and breathe the opportunities and challenges facing the South West and we’re here to improve the lives of people and businesses within our community; whether that is preparing them for the world of work, equipping them for successful, long-lasting careers, or driving skills development to power business growth.
Vacancy Location
Kings Road Devonport Devon PL1 5QG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000307548
Key Dates
Apply From
10/03/2025
Closing Date For Applications
2025-03-18 23:59:59
Interview Begin From
Possible Start Date
2025-04-01 00:00:00
Training
Training to be Provided
Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including any required Functional Skills training in English and maths.
An apprenticeship includes regular training with a college or other training organisation. At least 6 hours of your working hours will be spent training or studying.
As this is a Supported Apprenticeship, the individual will receive any learning support they require to complete the apprenticeship.
Learning Provider
CITY COLLEGE PLYMOUTH
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Presentation skills, Administrative skills, Team working, Creative, Initiative, Non-judgemental, Patience, Positive.
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