Job summary Work within a specific clinical area to support the smooth running of the patient journey by ensuring that administrative processes revolve around the patient and their individual needs. Support the service in providing administrative support including receptionist duties to all clinical staff within the clinical area including, Consultants, Nurse Specialists and Junior Doctors. Support the clinical, nursing and mangerial teams and other divisional managers in ensuring the speciality is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target. Provide cross-cover for other Patient Pathway Assistants to ensure a consistent and effective administration service is maintained at all times Main duties of the job Supporting the delivery of administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Utilise computerised tracking systems to locate case notes and investigation results. Demonstrate high levels of customer care and be an ambassador for customer care within the trust. Act as the communication hub for the clinical team. Support the Patient Pathway Co-ordinator/Administrator in dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate. Provide reception cover and OPD support to ensure clinics run smoothly. You will provide a comprehensive reception service as required. Support the Cardiac Physiology Co-ordinator/Administrator to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders. Support the Patient Pathway Co-ordinators/Administrator, Divisional Managers and Clinicians in co-ordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and re-bookings. Participate in the induction of new administrative staff within core teams and across the Trust as appropriate, sharing knowledge and expertise of the administrative processes and functions within the role. About us With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities. Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers. Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum ( Pro Rata for Part Time) Contract Permanent Working pattern Full-time Reference number 390-CTC-BA-2142 Job locations Basildon Basildon SS16 5NL Job description Job responsibilities Please see attached a full job description which outlines the details of the role and responsibilities. We look forward to your application Job description Job responsibilities Please see attached a full job description which outlines the details of the role and responsibilities. We look forward to your application Person Specification Education Essential GCSE English & Maths Experience Desirable NHS Experience Desirable Understanding of Reception Duties Person Specification Education Essential GCSE English & Maths Experience Desirable NHS Experience Desirable Understanding of Reception Duties Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mid and South Essex NHS Foundation Trust Address Basildon Basildon SS16 5NL Employer's website https://www.mse.nhs.uk (Opens in a new tab)