Contract Full Time - Permanent Working Hours 37 hours Monday to Friday Hybrid Working 2 days working from the office and 3 days working from home About the role Power NI, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists based in Antrim, Omagh or Fully Remote. You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI brand continues to grow. The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. Our customers would agree and scored us 86% in satisfaction surveys based on last years performance. About you 6 months customer service experience. Excellent numerical, spoken, and written communication skills with the ability to listen effectively. Computer savvy with a good working knowledge of Microsoft Office. A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection. What We Offer Competitive salary + Up to 10% annual Bonus Annual Cost of Living Review 23-25 days Holiday Allowance + 11 stats and opportunity to buy more Career Progression and Development - Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Skills: Customer Service Customer Care Customer Focus Customer Support Contact Centre Benefits: Performance Bonus Career Development Medical Aid / Health Care Paid Holidays Pension Fund