Job summary We are looking for a full-time driver and mover to join St Clare Hospice as we establish a House Clearance service to the public. The role will Assist with the St Clare Hospice Trading Company house clearance service by driving the van, moving and handling furniture and homewares, removal of waste, and sorting goods within our warehouse. Raise the profile of St Clare Hospice in the local community through excellent customer relations, upholding our values and being polite and courteous at all times. Please read the job description for further details. In return for your commitment, we offer a competitive salary, benefits, generous leave, pension options (including NHS continuity), life assurance, and an Employee Assistance Programme. We also provide strong development support and learning opportunities. Please note St Clare Hospice do not hold a Certificate of Sponsorship and can only employ applicants eligible for employment in the UK and able to provide documentation in accordance with the Immigration, asylum and Nationality Act 2006. Main duties of the job To assist with the St Clare Hospice Trading Company house clearance service by driving the van, moving and handling furniture and homewares, removal of waste, and sorting goods within our warehouse. To raise the profile of St Clare Hospice in the local community through excellent customer relations, upholding our values and being polite and courteous at all times. About us St Clare Hospice is a charity providing specialist palliative care to improve the lives ofpeople affected by a life-limiting illness in West Essex and the borders of EastHertfordshire. Our care helps patients, their families, and carers, to make the most ofevery moment together, no matter how long they have left to live. We support them at home and in the Hospice. With limited NHS funding, we need to raisemore than 70% of our annual costs to provide our vital services; in 2024/2025 the runningcosts of our charity are expected to be £8.1 million. We therefore rely on our local community to help us raise money each year so we cancontinue being there for local families facing one of the most difficult journeys in life. This role is part of our new House Clearance operation, raising funds to support thehospice. It is customer facing and requires strong people skills, as well as being a manualrole requiring an appropriate level of fitness. The role is managed by the House Clearanceteam and works closely with the retail team. Date posted 07 March 2025 Pay scheme Other Salary £24,853.50 to £25,475.10 a year (depending on experience) including 5% High-Cost Area Allowance Contract Permanent Working pattern Full-time Reference number B0175-25-0000 Job locations Hastingwood Road Hastingwood Harlow Essex CM17 9JX Job description Job responsibilities To drive the van to and from customer properties, waste disposal sites, St Clare Hospice premises and other locations as necessary as part of the House Clearance service. Manual handling of furniture, homewares, goods and waste between the van and properties. To drive the van during the day to day operation of collection and distribution of donated and new goods, to a daily job list. This will involve manual handling of furniture with assistance, as well as other goods to and from the St Clare van. To comply with the St Clare Hospice employer vehicles policy at all times which includes insurance provisions, and reporting of accidents, fines, etc. To deal with customer enquiries & complaints during house clearances or furniture collections, keeping the House Clearance coordinator informed of any such matters. To keep the House Clearance coordinator informed of any problems affecting completion of scheduled jobs and inform affected customers. To assist Shop Managers with the general handling, display and pricing of furniture in all the company shops. To check that all furniture collected meets legal requirements and is suitable for resale. To take responsibility for the security of the van and contents. To ensure that all items of furniture, ceramics, glassware, etc on the van are suitably secured and protected to avoid any damage in transit. To complete daily, weekly and monthly vehicle safety checks and report any faults without delay. To report any malfunction or damage to the company vehicle immediately to the House Clearance coordinator. To be aware of gross vehicle weight and ensure that the safe limit is not exceeded. To ensure St Clare Hospice remains top of mind for charitable donations of suitable goods for sale by provision of an excellent service at all levels. To ensure that Health & Safety procedures are adhered to at all times on Company vehicles and all sites operated by St Clare Hospice and its Trading Company. To drive in a safe and considerate way at all times, keeping to the statutory speed limits. To be responsible for the internal & external cleanliness of Company vehicles. At the direction of the House Clearance coordinator to regularly collect from premises; clothing, shoes and other unwanted items (including furniture) considered unsuitable for resale either for recycling or authorised disposal. Job description Job responsibilities To drive the van to and from customer properties, waste disposal sites, St Clare Hospice premises and other locations as necessary as part of the House Clearance service. Manual handling of furniture, homewares, goods and waste between the van and properties. To drive the van during the day to day operation of collection and distribution of donated and new goods, to a daily job list. This will involve manual handling of furniture with assistance, as well as other goods to and from the St Clare van. To comply with the St Clare Hospice employer vehicles policy at all times which includes insurance provisions, and reporting of accidents, fines, etc. To deal with customer enquiries & complaints during house clearances or furniture collections, keeping the House Clearance coordinator informed of any such matters. To keep the House Clearance coordinator informed of any problems affecting completion of scheduled jobs and inform affected customers. To assist Shop Managers with the general handling, display and pricing of furniture in all the company shops. To check that all furniture collected meets legal requirements and is suitable for resale. To take responsibility for the security of the van and contents. To ensure that all items of furniture, ceramics, glassware, etc on the van are suitably secured and protected to avoid any damage in transit. To complete daily, weekly and monthly vehicle safety checks and report any faults without delay. To report any malfunction or damage to the company vehicle immediately to the House Clearance coordinator. To be aware of gross vehicle weight and ensure that the safe limit is not exceeded. To ensure St Clare Hospice remains top of mind for charitable donations of suitable goods for sale by provision of an excellent service at all levels. To ensure that Health & Safety procedures are adhered to at all times on Company vehicles and all sites operated by St Clare Hospice and its Trading Company. To drive in a safe and considerate way at all times, keeping to the statutory speed limits. To be responsible for the internal & external cleanliness of Company vehicles. At the direction of the House Clearance coordinator to regularly collect from premises; clothing, shoes and other unwanted items (including furniture) considered unsuitable for resale either for recycling or authorised disposal. Person Specification Skills and Abilities Essential Good interpersonal skills including the ability to deal with the public liaise with donors and build effective working relationships with volunteers. Team player and abilities to work as part of a small and wider team Knowledge of Manual handling Awareness of Health and Safety in the warehouse/retail environment and re sale of goods Able to keep calm and work accurately under pressure Positive, self-motivated and committed to achieving results A suitable general level of fitness in accordance with the physical nature of the role Personal Qualities and Attributes Essential Commitment to equality and valuing diversity and understanding of how this applies to own area of work Commitment to the aims and charitable objectives of St Clare Hospice Desirable Committed to own continuing professional learning and development Other requirements Essential Flexibility regarding hours is required, including weekends and occasional bank holidays Experience Essential One year in customer facing environment or demonstrable customer service skills Current full clean driving licence Experience of driving panel vans or minibuses Minimum age 25 years (insurance requirement) Desirable Working with volunteers Person Specification Skills and Abilities Essential Good interpersonal skills including the ability to deal with the public liaise with donors and build effective working relationships with volunteers. Team player and abilities to work as part of a small and wider team Knowledge of Manual handling Awareness of Health and Safety in the warehouse/retail environment and re sale of goods Able to keep calm and work accurately under pressure Positive, self-motivated and committed to achieving results A suitable general level of fitness in accordance with the physical nature of the role Personal Qualities and Attributes Essential Commitment to equality and valuing diversity and understanding of how this applies to own area of work Commitment to the aims and charitable objectives of St Clare Hospice Desirable Committed to own continuing professional learning and development Other requirements Essential Flexibility regarding hours is required, including weekends and occasional bank holidays Experience Essential One year in customer facing environment or demonstrable customer service skills Current full clean driving licence Experience of driving panel vans or minibuses Minimum age 25 years (insurance requirement) Desirable Working with volunteers Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Clare Hospice Address Hastingwood Road Hastingwood Harlow Essex CM17 9JX Employer's website https://stclarehospice.org.uk/ (Opens in a new tab)