Customer Service Team Leader (Coordinator/Scheduler/Planner/Controller)
Location: Bedford
Salary: £31,000 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + Sick Pay
Working Hours: 37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible)
Home Working: 1 Day a Week (Monday or Friday)
The Customer Service Team Leader position is available in a professional and people-focused business. The role will suit those looking for a busy leadership role in a friendly and team-based environment.
To apply for the Customer Service Team Leader role, you need to have leadership experience or be looking to move into a leadership role. Although scheduling experience is advantageous, the key skills required are to be highly organised, confident in communicating over the phone, have excellent attention to detail, and be computer literate. Full training on the company's products and systems will be provided.
This is a hands-on leadership role where you will be planning and scheduling while supervising a team of 8. You will oversee the team of schedulers to ensure they plan, organise, and deliver to agreed levels of targets and exceed customer expectations.
The company is professional and people-oriented, creating an excellent team-based culture.
The Customer Service Team Leader Role:
1. Oversee planning and scheduling of maintenance in the team
2. Deliver all service activity in line with KPIs
3. Oversee a team of 8
4. Provide consistency in the scheduling team and create a valued team culture
5. Report to the UK Scheduling Manager
6. Main point of escalation for the schedulers
The Person Required for the Customer Service Team Leader:
1. Leadership skills or a desire to move into a leadership position
2. Scheduling, customer service, administrative skills, or similar
3. Highly organised
4. Attention to detail
5. IT literate
6. Strong focus on customer satisfaction and long-term customer relationship building
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