About the Role: Our client, a well-established provider of Financial Services, are seeking a detail-oriented and proactive Collections Administrator to join their team. This role is essential in managing failed mandates and live arrears while ensuring timely and cost-effective debt recovery. You will be responsible for engaging with customers, brokers, agents, and third parties to resolve arrears issues efficiently and, when necessary, coordinating asset repossession. You will report directly to the Head of Collection and Recoveries, providing regular updates and escalating cases to the Live Arrears Manager as needed. Key Responsibilities: Action unpaid and cancelled direct debits daily, ensuring timely collection of outstanding amounts. Proactively contact customers via phone and email to recover arrears, documenting all communications. Issue repossession agents where necessary and manage asset upliftment procedures. Investigate customer circumstances and assets using online tools and social media. Process credit and debit card payments through an online system. Produce and send legal notices and statements promptly. Ensure compliance with data protection, money laundering regulations, and internal policies. Work closely with solicitors and third-party agents regarding repossession and legal proceedings. Assist in training new team members as assigned by management. Undertake any additional duties as required by the Head of Collections & Recoveries. Person Specification: A motivated professional with: A team-player attitude with strong self-motivation and a results-driven approach. Resilience and the ability to handle high-pressure situations effectively. Excellent attention to detail and a problem-solving mindset. Strong time management skills, able to meet tight deadlines and manage multiple priorities. Exceptional communication skills, able to engage effectively at all levels. High integrity and professionalism in handling financial matters. Required Experience & Qualifications: Proven experience in debt collection or a related financial role. Strong analytical and numerical skills. Experience in customer service, particularly in a financial setting. Knowledge of asset finance and associated financial products is desirable. Proficiency in Microsoft Office software (Excel, Word, Outlook)