Job Title: Technical Author
Company:
Socium - Teams Done Differently
Base Pay Range:
£45,000 Midlands plus bonus and benefits
Responsibilities:
1. Decomposing product and software functions and features into user-centric manuals and user guides.
2. Liaising with R&D, Technical support, and the wider business to clarify technical issues.
3. Liaising with our Services Engineers and customers to understand the standard working practices and ensure technical documentation is written in line with them.
4. Commissioning, coordinating, and preparing illustrations and photographs to support technical documentation.
5. Generating and maintaining the user manuals and user guides for products and software.
6. Defining and implementing the content required to ensure compliance with regulatory standards.
7. Generating and maintaining articles and associated materials for the Customer Support Portal.
8. Supporting the generation of How-To Videos and other multimedia outputs to support customers.
9. Generating and maintaining product datasheets, including the content and layout.
10. Generating and maintaining product labelling and marking, including the content and layout.
11. Liaising with our marketing teams and external consultants in the generation of artwork and print-ready files.
12. Managing and maintaining the Product Document register, generating, and distributing part numbers.
Essential Qualifications, Key Skills, and Experience:
1. HND in a relevant engineering discipline or equivalent industrial experience.
2. At least 5 years’ demonstrable experience of the creation of technical documentation.
3. Confident communicator with excellent verbal and written communication skills.
4. Experience of working on B2B products requiring in-field installation.
5. Experience of working on products with user interfaces.
6. Experience of creating technical documentation for software programs.
7. Good working experience of Word, PowerPoint, Excel, and Acrobat.
8. Experience of laying out manuals in InDesign or similar.
Desirable Qualifications, Key Skills, and Experience:
1. Experience of Managing BoM data.
2. Experience of creating or editing videos or similar multimedia source files.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Information Technology
Industries:
Business Consulting and Services
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