Job summary An opportunity has arisen within the Surgical Services Division for a relief receptionist working 21.5 hours per week Monday to Friday working various hours depending on where you are covering between 0700 - 1800 hours. You shall be provide with your rota roughly 1 month in advance but may change slightly dependant on need so you would need to be adaptable. The successful candidate must be customer focused, with exceptional communication and interpersonal skills. Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics after discharge. To be successful in this role you will possess excellent interpersonal and IT skills and previous busy reception experience You must have effective communication skills and be adaptable to meet the service needs. Knowledge of medical terminology, customer care and previous NHS experience are also desirable. Please note - Due to the Banding this post does not support a Visa sponsorship Main duties of the job The main emphasis of this role is to provide a comprehensive reception service to the ward, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders. Duties will include front of house, face to face receptionist service to all patients and visitors, maintaining patient notes and the Open ward / Medway system, filing, and producing documents to a high standard, ensuring that accuracy and confidentiality is maintained. About us Supporting our vision and values Our vision is to be a first-class provider of sustainable healthcare, delivering the best possible care for our patients; and being a great place to work for our people. Our proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we will always: COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values. AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing. RESPECT - Valuing and appreciating everyone - listening, learning and acting on experiences, being open and honest; and recognising that working with others brings benefits. ENCOURAGEMENT - Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in the future. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per Annum Pro Rata Contract Permanent Working pattern Part-time Reference number 166-SS-6932647 Job locations Chesterfield Royal Hospital Calow Chesterfield S44 5BL Job description Job responsibilities Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Please note - Due to the Banding this post does not support a Visa sponsorship Job description Job responsibilities Please see job description and person specification in the attachments. This document contains a detailed description of the role and what the main responsibilities and duties are along with the criteria that are required. Please note - Due to the Banding this post does not support a Visa sponsorship Person Specification Qualifications Essential GCSE standard Maths & English A-C Desirable Completed secondary education Experience Essential Relevant clerical experience Use of a telephone in a busy environment Desirable Previous experience in a healthcare environment Customer Care experience Skills and knowledge Essential Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure Desirable Knowledge of PAS system Personal attributes Essential Effective written and verbal communication Awareness/ understanding of confidentiality Person Specification Qualifications Essential GCSE standard Maths & English A-C Desirable Completed secondary education Experience Essential Relevant clerical experience Use of a telephone in a busy environment Desirable Previous experience in a healthcare environment Customer Care experience Skills and knowledge Essential Ability to work under pressure Ability to prioritise workload Ability to deal with a variety of tasks simultaneously VDU/Keyboard skills Understanding of office procedure Desirable Knowledge of PAS system Personal attributes Essential Effective written and verbal communication Awareness/ understanding of confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address Chesterfield Royal Hospital Calow Chesterfield S44 5BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)