Location: Maxim Park Euro Central Start Date: 24th February Starting Salary: £24,200 – £27,300 (depending on hours, location, skills and experience). Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200. Work Environment: This role will offer hybrid working between our Maxim Park office at Euro Central and working from home. Please note this is not a fully remote role - Minimum requirement of 2 days working in the office per week. Aviva introduced “smart-working” in 2020 and encourages flexible working. However, the successful post-holder will ideally need to be based within an hour’s commutable distance from our Maxim Park office, as training and your role will be a mix of office-based and home working (this will be agreed with your manager dependent on the role). Are you someone who has excellent organisational, administration and customer service skills and an interest in gaining an understanding of Pension, ISA and Investment Portfolio products? This role will give you the opportunity to understand the complex nature of our products, along with insight into the regulatory aspects of our Savings and Retirement business, including exposure to working towards HMRC and Financial Conduct Authority (FCA) rules. If you have these skills, we have fantastic opportunities as a Pension and Investment Administrator in our Platform area, where you will be part of a fast-paced team in an ever-evolving environment. A bit about the job: This is predominantly an admin-based role with an element of making/taking phone calls after processing knowledge has been obtained. As a Pension and Investment Administrator, you will be responsible for processing all customer and IFA requests received via post, email, phone, and reports. You will ensure you exceed required service levels within a controlled environment, whilst always adhering to regulatory and client requirements Skills and experience we’re looking for: Ability to work at a fast pace and with high volumes whilst maintaining accuracy and attention to detail. Excellent communication skills (both written and verbal) and relationship building with customers and colleagues. Ability to follow processes and procedures, manage your own workload effectively, and identify opportunities for improvement. Good working knowledge of Microsoft applications, particularly Excel and OneNote Previous experience in an administrative and/or customer service/financial services role Please note this job role is not sponsorable under the Home Office points-based system. What you’ll get for this role: Generous pension (starting level Aviva contributes 8% when you contribute 2%) Competitive salary with excellent benefits package Bonus opportunity – actual amount depends on your performance and Aviva’s. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products & other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as electric cars and cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.