Description Suffolk County Council – Endeavour House, Ipswich, IP1 2BX - Hybrid £23,114 per annum (pro rata if part time) 37 hours per week - Flexible working options available Permanent This advert is open to current redeployment Suffolk County Council staff only. As a modern, flexible and effective organisation, we’re driven to make a positive difference to children and their families across Suffolk. When you join us as an Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. Reimagine the possibilities. Your role and responsibilities Administer business processes and procedures. Provide an efficient and customer focused first point of contact. Share knowledge and expertise to improve administrative processes across business support attending and participating in corporate reviews and meetings. Work is predominantly covered by guidelines and procedures but you will be expected to use initiative e.g. when resolving enquiries or prioritising your work. You will report to a supervisor / manager who will be available for direction and guidance on more difficult problems. You will need NVQ level 2 in an appropriate subject i.e. Business Administration or Customer Services or equivalent knowledge and experience. Good standard of literacy and numeracy required. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team The Early Years and Childcare Service is dedicated to supporting Suffolk's childcare providers and families. Through our Family Information Service, we offer comprehensive guidance on childcare options to families across the county. As a member of our Early Years and Childcare Service service, you'll join a group of highly skilled and passionate professionals in our business support team. You will provide crucial administrative assistance across all areas of the service, contributing directly to positive outcomes for Suffolk's youngest and most vulnerable residents. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Sam Calder (he/him) for a casual conversation. You can reach them by emailing samuel.caldersuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (JPP) (docx). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template. Describe a time when you had to prioritise multiple tasks with competing deadlines? How did you approach this situation? Describe a challenging customer service situation you've faced. How did you resolve it, and what did you learn from the experience? Describe a situation where you had to explain complex information or procedures to someone who was unfamiliar with the topic. How did you ensure they understood? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 24 September 2024. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid