Customer Retention Advisor Salary: Up to £25,000 base salary bonus Location: Arden Square, Crewe Business Park, Crewe, CW1 6HA Hours: Monday - Friday 08:30am-17:00pm Due to our continued expansion, we have an exciting opportunity for a Customer Retention Advisor to join our brand new team within our Telematics division. We offer a bonus scheme as part of the role, along with exceptional opportunities for progression for the right candidate. The role… The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of why customers leave Radius Telematics. We would love to welcome you to our brand new Arden Square office location, Monday to Friday 08:30am-17:00pm. Your key responsibilities day to day will be… Reviewing candidate cancellation information to determine root cause Outbound calls to customers to gain understanding for contract termination Offer ideas on process improvement and new ways of working Understand and continue to build your knowledge on business processes Develop new retention strategies to align with business KPIs Common trend analysis What do we expect of you? Confidence speaking to customers over the phone Build relationships with key stakeholders and team members Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Good organisation skills and ability to manage your own workload Experience in a customer service/retention role is desirable What can you expect of us? A friendly culture that mirrors our proposition to our customers. A fast-growing organisation that defines itself as being agile and innovative. A drive for continuous improvement, which you will be empowered to get behind from day one. A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Still curious? If you’re interested but not sure if you have all the criteria listed have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.