Destination Sport Experiences
Sales & Customer Service Executive
This is a hybrid role based in our Manchester office with flexibility for homeworking, so you must live within a commutable distance.
Destination Sport Experiences, through its global sports travel brands Marathon Tours & Travel, Sportive Breaks, Tri Travel, HYROX Tours and Destination Sport Charity, cater for those who want to participate in the very best cycling, running and triathlon events across the world. We are a proud partner of many of the Abbott World Marathon Majors and work closely with major sports events organisers across the globe.
Due to another exciting year of growth, we are looking for a Sales & Customer Service Executive to join our existing team. The key purpose of this role is to liaise with our customers and process running, cycling, triathlon and HYROX bookings from individual customers and groups by email and telephone, whilst helping to increase our revenue by way of innovative sales outreach activities.
This is a varied, hands-on role and on a typical day you will:
1. Liaise with customers by email and telephone and process bookings through our in-house booking platforms.
2. Work closely with the Product and Operations Teams on customer enquiries, operational logistics, product availability and additional requests using the Trello project board, ensuring all customer enquiries are dealt with in a timely manner.
3. Conduct sales outreach activities to target sports clubs, groups, gyms, tour operators and charities.
4. In conjunction with the Marketing Team and Sales and Customer Service Manager, take the lead on sales activity to help promote our portfolio of events to notification lists, previous customers or lapsed enquiries.
5. Assist the IT & Systems Team with developments to the booking system and the onboarding and implementation of new technology within the business.
6. Maintain customer bookings and other records such as sales trackers, always keeping information up to date.
7. In conjunction with the Marketing and Product Team and in line with the Customer Communications Strategy, communicate with our customers to request important pre-event information required for registration and logistics such as medical certificates and flight details.
8. Suggest new events or products that we should be offering to satisfy customer demand.
9. Review product before it goes on sale and help to maintain information on our website and other communication channels.
10. Respond to customer reviews in our feedback management platform, Feefo.
11. Work as part of a team assisting colleagues where required.
To be successful within this role, our ideal candidate will:
1. Have a positive attitude to looking after our customers & working as part of a team.
2. Have excellent customer service skills and the ability to build rapport with our customers both verbally & via email.
3. Have previous sales experience or have worked in a similar role would be highly advantageous.
4. Possess outstanding interpersonal and communication skills both verbal & written.
5. Exhibit excellent attention to detail.
6. Have strong IT skills and an understanding of Microsoft Office (Word, Excel and Outlook primarily).
7. Be self-motivated, well-organised with good time management & the ability to prioritise.
8. An interest in sports travel including cycling, running, triathlon and/or HYROX would be highly advantageous but not essential.
9. Be able to travel both domestically & internationally on occasion to support the operations team.
If this sounds like the opportunity you’ve been looking for then please get in touch, we’d love to hear from you!
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