Job Description
Job Title: Executive And Customer Relations Lead \n\nDuration: Permanent \n\nLocation: London/Hybrid (two days pr week in the office)\n\nSalary: £56700 per annum \n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAre you ready to take your career to the next level in the financial services industry? Our client is on the lookout for a passionate and skilled Executive and Customer Relations Lead to join their dynamic team! If you have a knack for exceptional customer service and a drive for continuous improvement, this could be the perfect role for you!\n\nAbout the Role\n\nAs the Executive and Customer Relations Lead, you will play a critical role in ensuring the highest standards of customer service and complaint resolution.
Collaborating closely with the Senior Complaints Manager, you will be a strategic partner in reducing complaints by investigating root causes and analysing trends. Your mission? To enhance the customer experience and champion excellence in service!\n\nKey Responsibilities:\n\nAct as second-in-command to the Senior Complaints Manager, contributing to the strategic direction of the function.\nHandle escalated complaints with precision and professionalism, including those reaching the CEO and inquiries from Members of Parliament.\nEnsure high-quality written communication that balances legal accuracy with a customer-first approach.\nManage complex and sensitive complaints, ensuring timely and appropriate resolutions.\nDevelop deep technical expertise in FSCS claims to effectively manage complaints.\nDrive continuous improvement by identifying trends and enhancing processes.\nSupport vulnerable customers and collaborate with internal and external stakeholders to influence policy improvements.\nLead knowledge-sharing initiatives, delivering insightful sessions for stakeholders.What You Bring:\n\nExcellent communication skills, capable of distilling complex information into clear, accessible language.\nProven experience in delivering exceptional customer service and implementing process improvements.\nA strong understanding of the financial services industry and experience with executive-level stakeholder engagement.\nA collaborative spirit and a passion for coaching teams and driving positive change.Perks & Benefits:\n\nHybrid Working: Enjoy the flexibility of a hybrid work environment that promotes work-life balance.\nProfessional Development: Opportunities for continuous learning and growth within the organisation.\nSupportive Culture: Join a team that champions collaboration and values each member's contributions.\nCompetitive Salary: A comprehensive salary of £56,700 to recognise your expertise and dedication with a room for growth.If you're an articulate communicator with an investigative mindset and a commitment to driving meaningful improvements, we want to hear from you!
This is your chance to make a significant impact in the financial services sector while ensuring the best possible outcomes for customers.\n\nJoin our client and be part of a team that truly values excellence in customer service. We can't wait to meet you!\n\nHow to Apply:\n\nTo apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.\n\nPlease note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion.
However, we may keep your details on file for future vacancies and contact you accordingly.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser