Job summary We are seeking a dedicated Reception with experience in a GP surgery, with a commitment to upholding high standards of patient care. This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting. If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management. Main duties of the job Key Responsibilities 1. Reception Management: Supervise reception staff to ensure a welcoming and efficient front desk environment. Oversee patient appointment scheduling, check-in/out procedures, and phone call management. Address any issues or concerns raised by patients or visitors in a timely and professional manner. 2. Administrative Operations: Develop and implement streamlined administrative procedures to enhance efficiency and productivity. Utilize EMIS for running reports and managing patient records. Utilize phone systems for efficient communication and coordination. Manage office supplies, equipment maintenance, and facilities to support daily clinic operations. Ensure accurate record-keeping and data management, including patient records and administrative documents. Qualifications: Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting. Strong leadership and interpersonal skills, with the ability to motivate and empower a team. Excellent organizational abilities and attention to detail. Proficiency in office software, EMIS, and phone systems. Ability to manage multiple priorities in a fast-paced environment. Commitment to upholding ethical standards and maintaining patient confidentiality. About us We are based in the heart of Islington 10 mins from Caledonian Road and have around 12500 patients. We look after our staff and patients and beleive we are a great place to work. Date posted 01 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A3551-25-0003 Job locations 20 North Road London N7 9EW Job description Job responsibilities We are seeking a dedicated Reception Manager with experience in a GP surgery, with a commitment to upholding high standards of patient care. This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting. Key Responsibilities: 1. Reception Management: Supervise reception staff to ensure a welcoming and efficient front desk environment. Oversee patient appointment scheduling, check-in/out procedures, and phone call management. Address any issues or concerns raised by patients or visitors in a timely and professional manner. 2. Administrative Operations: Develop and implement streamlined administrative procedures to enhance efficiency and productivity. Utilize EMIS for running reports and managing patient records. Utilize phone systems for efficient communication and coordination. Manage office supplies, equipment maintenance, and facilities to support daily clinic operations. Ensure accurate record-keeping and data management, including patient records and administrative documents. Qualifications: Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting. Strong leadership and interpersonal skills, with the ability to motivate and empower a team. Excellent organizational abilities and attention to detail. Proficiency in office software, EMIS, and phone systems. Ability to manage multiple priorities in a fast-paced environment. Commitment to upholding ethical standards and maintaining patient confidentiality. If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management. Job description Job responsibilities We are seeking a dedicated Reception Manager with experience in a GP surgery, with a commitment to upholding high standards of patient care. This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting. Key Responsibilities: 1. Reception Management: Supervise reception staff to ensure a welcoming and efficient front desk environment. Oversee patient appointment scheduling, check-in/out procedures, and phone call management. Address any issues or concerns raised by patients or visitors in a timely and professional manner. 2. Administrative Operations: Develop and implement streamlined administrative procedures to enhance efficiency and productivity. Utilize EMIS for running reports and managing patient records. Utilize phone systems for efficient communication and coordination. Manage office supplies, equipment maintenance, and facilities to support daily clinic operations. Ensure accurate record-keeping and data management, including patient records and administrative documents. Qualifications: Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting. Strong leadership and interpersonal skills, with the ability to motivate and empower a team. Excellent organizational abilities and attention to detail. Proficiency in office software, EMIS, and phone systems. Ability to manage multiple priorities in a fast-paced environment. Commitment to upholding ethical standards and maintaining patient confidentiality. If you are a proactive and organized professional with experience in a GP surgery, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management. Person Specification Qualifications Essential Experience in a managerial role in a GP practice GCSE grades A to C in English and Maths Person Specification Qualifications Essential Experience in a managerial role in a GP practice GCSE grades A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Goodinge Group Practice Address 20 North Road London N7 9EW Employer's website https://www.goodingegrouppractice.com/ (Opens in a new tab)