Role Overview
We're seeking a Customer Service Representative to join our team. As a claims handler, you'll be handling customer inquiries and resolving issues in a timely and professional manner.
About the Role
This is a challenging yet rewarding opportunity for a pensions industry expert to use their skills and experience to make a real difference to customers' lives. You'll be responsible for handling health, disability, or bereavement claims, gathering medical evidence, assessing evidence, and making claims decisions based on policy details.
Key Responsibilities
- Handle customer calls and emails in a professional and empathetic manner
- Gather and review medical evidence to assess claims
- Make informed decisions based on policy details and regulatory requirements
- Work closely with internal teams to resolve complex issues
Requirements
- Proven experience in a claims role within the pensions or life insurance sectors
- Strong communication and problem-solving skills
- Ability to explain complex information clearly and concisely
- Familiarity with FCA regulations and data protection procedures
What We Offer
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and supportive work environment
- Recognition and rewards for excellent performance
Our Culture
We value diversity, inclusivity, and respect in our workplace. Our goal is to create a supportive environment where everyone feels valued and empowered to contribute their best work.