Job Title: Part-Time Customer Service Advisor
Salary: £12,916.80
Location: Belper, Derbyshire
Start Date: 6th May
Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.
Key Responsibilities:
Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.
Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.
Work Schedule:
20 hours per week
Choose between two shifts:
10am to 2pm
4pm to 8pm
Monday to Friday (Office-based in Belper)
Minimum Requirements:
Proven customer service experience
GCSE Grade 4 (C) or equivalent in English
Good knowledge of Microsoft applications and web-based platforms
Previous contact centre experience is preferred, but not essential
Rewards and Benefits:
Comprehensive Training: 4-week training program to ensure you're fully prepared for the role
Annual Bonus: Performance-based bonus scheme
Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day ...