Front of House Assistant (Permanent Role)
Hours: 22.5 hours per week, as part of a rota including regular weekends, working occasional bank holidays
Holiday: 22 days, public holidays
Closing date: 12pm on Thursday 23 January 2025
Interview date: Thursday 30 January 2025
Front of House Assistant
(Permanent Role)
We are seeking an energetic and highly motivated individual with excellent interpersonal skills to join the team at Gainsborough’s House, the leading public art gallery in Suffolk. The ideal candidate will play a key role in creating a welcoming atmosphere for our visitors and ensuring exceptional customer care.
The Front of House Assistant will be part of a dynamic commercial team dedicated to delivering an outstanding visitor experience. Serving as the first point of contact, the Assistant will share essential information and guide visitors with orientation. The successful candidate will have excellent people and communication skills and will be confident in ICT and payment systems. A flexible, positive and pleasant approach is essential. An interest in art and culture is expected. The post will report to the Commercial Manager and will be based in Sudbury, Suffolk.
The vacancy is part of a three-week rota, with a rotational shift pattern of:
Week Three: 9.30am – 5.30pm, Wednesday, Saturday and Sunday
Applicants must be able to work this pattern of hours.
Job Purpose
In this key customer-facing role, excellent communication skills are essential. As the first point of contact for visitors, you will provide a warm and welcoming greeting, answering questions, helping guests navigate the museum, and providing the information they need to ensure an enjoyable visit.
Main Duties and Activities
* Providing a warm, friendly and confident welcome to every visitor
* Developing an understanding about Gainsborough’s House and the collection displays
* Issuing tickets and processing Gift Aid using the EPOS till
* Assisting visitors with accessibility needs
* Acting as a Front of House Duty Manager when required
* Developing knowledge of membership packages and benefits
* Promoting exhibition catalogues and retail offers
* Responding to enquiries via phone
* Delivering exceptional customer service
* Welcoming groups and schools, assisting with their requirements
* Booking courses, events/performances and member trips
* Assisting in Group Visits enquiries
* Following security procedures to protect the interiors and collection
* Undertaking additional responsibilities such as Fire Marshal and First Aid
* Locking and securing the house and galleries at the end of the day
* Supporting retail staff and volunteers as needed
Person Specification for Front of House Assistant at Gainsborough’s House
Skills & Experience
* Service and public facing role experience
* Excellent communication skills, both written and verbal
* Experience of working effectively as part of a team
* Integrity and professional skills
Knowledge & Qualifications
* GCSE grade A-D (Level 3 and above) in English, Maths and ICT
Personal Attributes
* An enthusiasm for the Heritage sector
* Reliable and positive attitude
* Excellent interpersonal skills
* Ability to work independently and as part of a team
* Adaptable and flexible
* Ability to work under pressure
* Interest in art, galleries and museums
* Willingness to work regular weekends, and some evenings and Bank Holidays
Please attach your CV with a covering letter to tell us why you would like the role and what skills you can bring to the team. You do not need to fill out an application form for this role.
Applicants should send their application to:
Liz Cooper
Gainsborough’s House
46 Gainsborough Street,
Sudbury, Suffolk CO10 2EU
or via email: mail@gainsborough.org
DEADLINE: Return your applications by noon on Thursday 23 January 2025
About Gainsborough’s House
Gainsborough’s House is the National Centre for Thomas Gainsborough RA (1727–88), one of the icons of British art. Its mission is to promote the wider knowledge, appreciation and enjoyment of the art of Thomas Gainsborough. Gainsborough’s House reopened in 2022, featuring newly developed exhibition galleries that host a diverse programme of historic and contemporary art. The site is open daily from 10am to 5pm.
Gainsborough’s House is committed to providing equality of opportunity for all staff and welcomes applications from all individuals for advertised jobs that match their skills and interests.
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