On behalf of our client, an award-winning organisation and top Northern Ireland employer, we have a new opportunity for an individual with experience in telephone-based Customer service to join their Planning Department.
Application process closes 4/2/25.
This is a full time, permanent role, covering 37 hours per week. 8.30am-5pm Mon-Fri, with flexibility to work 1 evening a week until 7pm. When you work till 7pm you can either claim as overtime at time and a third or start late on this day.
Please note, there is no hybrid or working from home option for this role. Also please note, this is a permanent role and applicants must have current rights to work in the UK on a permanent basis.
Starting salary is £22,630 pro rata or £11.76 per hour (subject to review) with salary reviews after probation and again after 12 months. The company also offer a great range of benefits and perks:
· Contributory pension scheme with enhanced employer contribution for qualifying staff,
· Free life assurance,
· Enhanced maternity pay for qualifying staff,
· Enhanced sick pay for qualifying staff,
· Give as you Earn scheme,
·20 days annual leave and 11 bank holidays,
· Up to an additional 5 days for length of service,
· Further education policy,
· Dedicated health and wellbeing programme,
· Employee assistance program.
· Free staff bus from Belfast City centre and free staff car parking.
About the role:
The Customer Advisor will be responsible for recording customer and job request details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and standards of service requirements.
The job involves various tasks, including providing general administrative support, street works noticing, planning connections, processing requests received from utilities for plant location, verifying documentation, and inputting data.
The job holder will also be responsible for inbound and outbound customer contacts regarding gas emergencies, asset maintenance programme updates, and other business-related enquiries.
Experience & Skills required:
· Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above. Please note you will be required to show a form of proof of your qualifications if you are offered a job.
· At least one year’s experience working within a customer service environment and dealing with telephone enquiries and at least one year’s administrative experience.
· Excellent IT skills.
· Ability to work as part of a team and on own initiative without supervision.
· Ability to multitask various activities.
· Excellent communication skills including a polite & friendly telephone manner.
· As this is a permanent role, applicants must be eligible to work in the UK on a permanent basis.
If you are interested in this opportunity or would like to find out more, please click on the link to send your CV to Patricia and I will be in touch.
If this role isn’t suitable but you are looking for a new opportunity, please do not hesitate to contact our experienced consultants. You can visit our website in the first instance or call our office on
Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.