Job Description
Tool Hire Assistant Manager
Responsibilities and Duties
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
Ensure sales orders and delivery schedules are processed accurately and promptly.
Supporting all Company initiatives
Following plans to continuously improve customer experience.
Understanding local market issues and communicate to Manager to support sales growth plans.
Administration Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
Administration All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
Health & safety ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Ensure that product knowledge is up to date and applied accurately in customer conversations.
Provide specialist advice and product information.
Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Qualifications and Skills
Essential
Full, clean driving license is preferred.
A relevant understanding of the market and product knowledge
Ability to work on own initiative and as part of a team.
Flexible and enthusiastic attitude.
Experience in a sales/customer focused role.
Demonstrable customer service focus
Able to create and maintain successful relationships.
Good organisational skills to manage stock.
Desirable
GCSEs (Or equivalent) Maths and English
IT literate
Working knowledge of appropriate Health & Safety legislation
Benefits
In return, you can be a part of the UKs leading independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include:
A competitive pay package.
Generous discretionary bonus scheme
People orientated culture.
Substantial staff discounts
Training and development opportunities
Holiday scheme which rewards length of service
Perkbox discounts
Contributory pension scheme
Financial Planning Support
Cycle to work scheme.
Free parking
Enhanced Maternity
Enhanced Paternity
Substantial Employee Discount
Employee Assistance Programme
Mental Health Support
MKM is the leading independent builders merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 130 branches and over 3100 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the MKM family for everyone. We hope you will join us on our journey!
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