Senior Client Onboarding Specialist, REMOTE/ Hybrid (Wakefield, MA) – C-4 Analytics
C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. We are currently hiring for a Senior Client Onboarding Specialist as we look to expand our team and support our growing roster of local and national clients.
Please note: C-4 Analytics is currently operating in a hybrid capacity out of our Wakefield, MA, office.
Work Options
* Remote: We support remote work arrangements, allowing you to work from the comfort of your own home or any location that enhances your productivity.
* Hybrid: For those who prefer a balance between office and remote work, we offer a hybrid model.
* We place a high value on local candidates and are open to considering individuals who we believe have exceptional experience for remote opportunities. Even if you do not meet every qualification, we encourage you to apply.
If you are unable to complete this application due to a disability, contact this employer to ask for accommodation or an alternative application process.
Compensation
We offer a competitive compensation commensurate with experience and qualifications. The starting annual on-target earning for this position is $85,000.00. The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise. The stated salary range is flexible and negotiable based on individual qualifications and fit for the role.
Working at C-4 Analytics
We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks.
Who We're Looking For
As Senior Client Onboarding Specialist at C-4 Analytics, you will manage, execute, and ensure a successful kick-off process for new clients. You'll work closely with the Associate Vice President to strategize and enhance our onboarding process to ensure client satisfaction. Your role will be instrumental in transitioning our new clients to our solutions.
A day in the life of a Senior Client Onboarding Specialist
* Be the first voice for new clients as they join C-4 Analytics.
* Support all new client actions with Phase 1 tasks including welcome calls/emails, scheduling and coordinating kick-off calls, and developing kick-off materials.
* Work closely with the Associate Vice President of Client Onboarding & Success to support and deliver strategic media plans to clients.
* Ensure clients experience a smooth transfer from Phase 1 of onboarding to Phase 2 of producing and executing customized digital marketing strategies for clients.
* Develop strong relationships with the Sales team to gather appropriate background information for seamless transitions.
* Be proactive in providing necessary client information to the Onboarding and Client Services teams.
* Be a senior voice and digital marketing expert on client calls.
* Provide support to the Onboarding team on client presentations.
* Assist in continually improving Phase 1 processes and increasing team efficiency.
* Manage all aspects of digital marketing campaigns, from pitch to reporting.
* Create client-facing monthly reports on all aspects of campaigns by identifying and interpreting KPIs.
* Run weekly meetings to update clients on cumulative progress.
* Manage all tasks in JIRA from creation to close in a timely manner.
What you’ll need to succeed
Must-Haves
* 2+ years of experience within the automotive industry.
* 5+ years of client management experience, including at least 1 year as an Onboarding Specialist or Account Lead.
* Bachelor's Degree in Business Administration or a related degree / equivalent relevant industry experience.
* Certifications in Google Analytics, Google Ads, Bing Ads, and Facebook Blueprint.
* Expert in Local SEO.
* Stellar presentation and communication skills.
* A strong sense of urgency and demonstrated time management skills.
* Familiarity with website functionality.
* Experience with Google products and Microsoft Office Suite.
More About C-4 Analytics
C-4 Analytics takes the guesswork out of advertising. We provide real value to our clients because we value them as partners. We are results-driven and our strategies drive results. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are C-4 Analytics.
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