Customer Service Representative role in Stirling, handling inbound calls from customers about life assurance, savings, investments, or pension plans, providing a seamless experience during critical moments.
Comprehensive training provided for those without financial services experience, with a focus on delivering empathy and respect to customers.
Competitive benefits include no weekend working, 31 days annual leave, annual discretionary bonus eligibility, and a contributory pension scheme.
Requirements include excellent listening, verbal and written communication skills, problem-solving abilities, and proficiency in Microsoft Office.
Diligenta is a people and technology-driven business, dedicated to supporting customers in the moments that matter in life, with a unique technology solution enabling them to make a positive difference to the lives of millions.
As a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, Diligenta delivers exceptional customer service to customers on behalf of well-known brands, with a focus on innovation and customer satisfaction.
* Key Responsibilities:
o Handle inbound calls from customers about life assurance, savings, investments, or pension plans.
o Provide a seamless experience during critical moments, ensuring empathy and respect to customers.
o Use comprehensive training to develop skills and knowledge in financial services.
o Work collaboratively with colleagues to achieve customer satisfaction and business goals.
* Benefits:
o No weekend working.
o 31 days annual leave (including UK Bank Holidays).
o Annual discretionary bonus eligibility.
o Contributory pension scheme (up to 6% match).
o Group Life Assurance and Group Income Protection.
o Wellbeing programme with health checks, nutritional advice, and employee assistance programme.
* Requirements:
o Excellent listening, verbal and written communication skills.
o Problem-solving abilities and flexibility.
o Proficiency in Microsoft Office (Word & Excel).
o Ability to work in a fast-paced environment and adapt to changing priorities.
About Diligenta:
Diligenta is a people and technology-driven business, dedicated to supporting customers in the moments that matter in life, with a unique technology solution enabling them to make a positive difference to the lives of millions.
As a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, Diligenta delivers exceptional customer service to customers on behalf of well-known brands, with a focus on innovation and customer satisfaction.