About the role
We are excited to be recruiting for an Administration Assistant at our Newark Motor Auctions site - one of the largest independent used car auctions in the UK. Our team has been successfully helping customers buy and sell vehicles since our first auction back in 1971. Now in our fifth decade, we have become the area’s go-to auto auction for members of the public and motor trade professionals wanting a quick, simple and effective way to buy or sell a used vehicle.
We are looking to recruit an experienced administration assistant. The Admin team is a core part of the Auction business, made up of Payments and Admin support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
* A flexible approach to working patterns
* A range of training and development programmes
* Industry leading career progression opportunities
* Contributory workplace pension scheme
* Long service reward
* Customer introduced reward
* Employee discounts
* Access to discounts on retailers, restaurants, holidays and much more
* Wellness programme
An average day as an Administration Assistant…
* Ensuring sales are delivered successfully and customer service levels are of high quality
* Overseeing a portfolio of key branch accounts, providing a point of initial contact and administration support to the accounts as well as the branch
* Ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to enhance and maintain customer experience.
* Contacting key customers on sale days, in order to enhance the customer experience.
* Dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone, and email, ensuring a satisfactory outcome is reached or escalating where necessary.
* Booking in Auction lots and related paperwork
* Taking payments from customers (cash and card payments) and related paperwork
* Data input – keeping databases up to date prior to and after auction days
* Various ad hoc duties to assist on busy Auction days
* Representing Stoneacre and Newark Motor Auctions to a high level in all duties conducted
Details of hours…
* Your normal hours of work will be 40 hours per week, as follows:
* Monday, Wednesday, and Friday: 9.00am to 5.00pm
* Tuesday: 9.00am to 8.00pm
* Thursday: 9.00am to 7.00pm
* 1 hour unpaid break for lunch by arrangement with your line manager.
About you…
* The ideal candidate will be reliable and conscientious with administration experience.
* Experience of dealing with customers in person and over the phone
* Strong attention to detail and a team player.
* Experience of working within rigid regulations and procedures
* Excellent customer service skills
* Strong administration skills
* Excellent interpersonal and communication skills both verbal and written.
* High level of IT skills
* Experience within the motor industry would be advantageous.
* We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
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