PART TIME - 33hrs
* Monday 14:30 - 22:00
* Tuesday 14:00 - 21:30
* Wednesday 15:30 - 22:00
* Thursday 14:00 - 21:30
* Friday 10:00 - 16:30
Main Responsibilities
* Support your team to achieve their potential through regular staff supervision, coaching, reflective practice, and team meetings.
* Assist the contract and performance manager with ensuring the service is fully operational, clients receive appropriate support, and service KPIs are met.
* Responsible for attendance management, performance management, quality assurance, and any other staff-related queries.
* Attend meetings, working closely with other agencies, services, stakeholders, or commissioners to provide high-quality support, manage risks, and support service funding.
* Increase the presence of the service in the local area, engage with local communities and external partners to develop relationships, identify how they can support us and our clients, maximize opportunities for clients, and help us win tenders and maintain contracts.
* Plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritize high-risk management referrals.
* Support your team where needed with their workload and support a small caseload of clients.
* Involved in the recruitment of staff for your team.
* Ensure an effective and timely response to all safeguarding issues, taking appropriate action.
* Collate data and generate reports where needed.
* Support clients and staff in trauma-informed and psychologically informed ways.
* Adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
* Help maintain health and safety, ensuring clients, visitors, and buildings are safe in accordance with Health and Safety regulations, policy, and procedures.
* Provide basic first aid assistance until help arrives (full training is provided).
* Work confidently and efficiently when lone working.
* Ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
* Maintain confidentiality.
* Carry out any other reasonable duties required in the interest of the organisation.
Additional Responsibilities
* This role has line management responsibilities.
* This role has financial authorisation responsibilities.
* This role has on-call responsibilities.
Role Requirements
* This role will require an Enhanced with Barred List(s) disclosure and barring service check, which will be completed on appointment.
* This role requires a full driver’s licence and access to a vehicle.
* This role requires you to work flexibly across several sites.
* This role requires you to work with clients on a one-to-one basis.
* This role requires you to lone work.
Essential Criteria
* Experience of working in a residential or institutional or similar sector.
* Excellent communication skills, both verbal and written.
* Clear verbal and written English.
* Strong keyboard skills for data inputting.
* Strong working knowledge of Microsoft Outlook, Excel, and Word.
* Confident and assertive manner.
* Strong team working skills.
* Ability to respond calmly to crises.
* Deal promptly with and effectively react to challenging situations.
* Have an interest and genuine concern for homelessness and related issues.
Desirable Criteria
* Experience of working in a leadership role.
* Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
* Knowledge of voluntary and statutory agencies, housing regulations, and the benefits system.
* Understanding of risk assessment and person-centred, outcomes-based delivery.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing Association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.
Our vision today is to give people who are homeless, vulnerable, or in need of support, the opportunity to build a brighter future.
We have services in Berkshire, Hampshire, Portsmouth, Southampton, and Sussex.
We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first, and landlord support services.
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