Traumarelated Services has an exciting new post available in our Multi Specialty Assessment area (MSAA) team at Leeds General Infirmary. MSAA is an exciting, busy, and fast-paced assessment area for a range of specialties. Patients are referred from primary care, via the Emergency Department, minor injury centres, or from other tertiary centres. Patients are assessed by both nursing and medical staff and then either treated and discharged or admitted to the LGI inpatient bed base. The area is currently open 7 days a week from 9am to midnight. The ward clerk role is covered 08:00-20:30 and the candidate would preferably work long days.
Main duties of the job
Duties range from reception, helping patients with general enquiries, and various administrative tasks. We are keen to recruit a reliable and self-motivated individual who will be able to support our service and team in delivering outstanding patient care.
Applicants should be capable with good IT knowledge and strong communication skills to become part of our MSAA team. An ability to learn quickly, work well in a team, and a flexible approach are essential. Previous experience of working in a hospital environment or busy customer focused department would be an advantage but is not essential, as training will be provided.
Job responsibilities
JOB PURPOSE
To undertake administrative duties at ward level including the accurate and timely recording of patient activity data on Trust systems. To undertake clerical and related duties on the ward and enable Sister/Charge Nurse and other ward staff to concentrate more freely on direct patient care. This will involve considerable liaison with other departments and wards on behalf of the ward staff.
The jobholder will contribute to the maintenance of an environment for effective care.
Principal Duties and Areas of Responsibility
Administrative and Clerical Duties:
1. Record admission, transfer and discharge activity data onto the Trust PAS system.
2. Arrange patients follow-up appointments using the PAS system and order transport for patients when required.
3. Record changes to the bed base and inform the relevant corporate team.
4. Handle telephone calls from relatives, hospital staff, public etc., under guidance where necessary from the Sister/Charge Nurse, and making calls where appropriate on behalf of ward staff.
5. Ensure that patients' medical records (including x-rays) are available on the ward, obtaining these where necessary from other departments.
6. Transfer pathology and other reports to patients' records, and general collation of records promptly and efficiently, especially on patients' discharge.
7. Deliver patients' mail.
8. Order stationery and complete requisition forms under instruction from Sister/Charge Nurse.
9. Complete electronic admission/bed system as required.
10. Maintain records on behalf of Sister/Charge Nurse.
Assisting to maintain high standards of care:
1. Assist in the welcome and reception of patients and visitors into the clinical area.
2. Maintain a safe working environment, reporting incidents, accidents, complaints.
3. Understand the need to maintain and respect patient confidentiality.
4. Participate in in-service training.
5. Participate in mandatory training annually.
6. Participate in annual performance appraisal.
7. Undertake duties on different wards/depts as and when required by service demands.
Develop good working relationships:
1. Participate in appropriate and relevant communications networks.
2. Ensure the maintenance of good relationships, communications, and teamwork with all disciplines within the ward/department.
Person Specification
Additional Requirements
* Able to fulfil Occupational Health requirements for the post.
Experience
* Previous Clerical Experience.
Qualifications
* Literate/Numerate.
* Willing to undergo training as required.
Skills & Behaviours
* Good interpersonal skills.
* Effectively communicate with patients and team members.
* Motivated.
* Reliable.
* Trustworthy.
* Adaptable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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