Job Description
The OpportunityAre you an experienced installation engineer with expertise in home installations?Growing home improvements organisation looking for a Technical Support Engineers to join a national, field-based team. If you are passionate about quality and technical excellence, this role is perfect for you!These vacancies are nationwide with a current focus on the Southwest of London and Devon.The Role:What You'll Do:
* Support & Coaching: Provide top-notch quality and technical support to our Franchisee installers, ensuring continuous improvement and exceeding customer expectations.
* Training & Audits: Conduct field training and quality audits, working away for a week at a time on a rota basis.
* Problem Solving: Perform Root Cause Analysis (RCA) on faults and failures to develop robust solutions.
* Field Reviews: Attend internal reviews to coordinate field issues and provide support for large installations or complex remedial cases.
Your Responsibilities:
* Training Programme: Develop and deliver high-quality training and mentoring for new Franchisees, ensuring they meet our quality and technical standards.
* Best Practices: Define and implement best practices for field quality, ensuring safety and operating standards are consistently met.
* Customer Aftercare: Audit quality within customer aftercare services, providing coaching and development where needed.
The Person:What We're Looking For:
* Experience: Knowledge of home installation products, processes, and troubleshooting. Experience in performance coaching, mentoring, and auditing.
* Skills: Proactive problem solver, self-motivated, team player, and customer-focused.
Why Join Us?
* Dynamic Role: Be part of a high-performing technical support function.
* Impactful Work: Help improve quality standards and drive further improvements.
* Growth Opportunities: Support the development of training and online courses for new products.