Technical Reinsurance Manager
Cheltenham
£38,000-£50,000 DOE
I am partnering with a global organisation in their search for a Technical Manager to join their team in central Cheltenham. Our client offers an excellent working environment; the office is spacious and modern, promoting a relaxed and happy working atmosphere.
You will be accountable for service delivery across the team, continually reviewing technical processes and implementing improvements where necessary. You will coordinate work activities with other teams, focusing on providing an effective processing service to internal and external customers. You will act as a senior technical escalation point within the CST office and as the first line manager and primary contact for Apprentices, Technicians, and Account Handlers.
About you:
* Prior experience in a senior/managerial role within commercial/London Market insurance is essential
* Cert CII qualified is preferable
* Awareness of IBA and broking processes
* Experience working closely with the London Market
* Technical, system, and communication knowledge required to operate at an Expert Technician level
* Aptitude and appetite for people management
* Commit to be in the office at least 3 days per week
* Excellent interpersonal and communication skills, both written and verbal
* Strong attention to detail and a high level of accuracy
Responsibilities:
* Managing own technical case load, working at Expert Technician level or higher
* Produce and analyse regular and timely management information
* Set objectives and priorities within the team, agreed with Operations Manager, ensuring they are aligned with the business goals
* Maintain effective working relationships with management of other functions in Cheltenham to ensure aligned communication and culture
* Build and maintain strong and effective relationships with key internal and external stakeholders, ensuring business trust in CST
* Help to drive the implementation of initiatives to improve CST service and offerings, enabling business growth
* Debate and agree, with the management team, on process improvement projects and technical training requirements identified by the Technical Forum
* Work with the Operations Manager to obtain data and supporting information to make cases for change projects with the Head of Client Services
* Conduct regular 1:1 meetings and quarterly meetings with team members and address issues to facilitate and improve performance
Benefits:
* 25 days holiday + bank holidays
* 6% pension contribution
* Wellbeing support and long service sabbatical
* Discounted gym membership
* Income protection
* Life and health insurance
* Fantastic, modern offices!
* Hybrid working available (2 days WFH)
Interested? Send your most up-to-date CV to Ellie at i2i recruitment today!
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