Job Purpose AESSEAL is one of the worlds leading specialists in the design and manufacture of mechanical seals and support systems. Our vision is to be the world leading reliability company; our aim is to consistently exceed expectations; and our customer promise is simple: to give such exceptional service that they need never consider an alternative source of supply. Working as part of a dedicated Customer Service Team the job holder will be responsible for the relationship management of a portfolio of global customers. Job Dimensions Co-ordinate enquiries and orders with internal departments to ensure problem free customer experience Actively participate in ensuring company performance objectives are met, in particular those related to service levels Pro-actively seek to pre-empt, prevent and communicate issues to our global customers & colleagues Build strong working relationships with internal and external customers to ensure a positive customer service experience Principal Accountabilities As a Commercial Administrator, ensure that all your customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures. Deliver accurate reporting on order status and collect late order information Working with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted. Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance. If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible. Actively participate in training opportunities Support customer visits, including site tours and potential evening meals where appropriate. As part of the wider customer service team, provide support to the reception teams when required ( ie.answering calls, covering reception). N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability. Skills, Knowledge and Experience Qualifications Desirable NVQ level 2 in Business Administration Relevant BA/BSc qualification Skills & Knowledge Essential Excellent communicator both written and oral Exceptional and professional telephone manner Competent in the use of MS Office packages Good problem solver Foreign language skills (Spanish, French or Italian) Excellent organisational skills. Desirable Competent in the use of SAP Working knowledge of export Presentation skills Knowledge of reporting tools Experience of working with a CRM tool Experience Essential Experience of working in an office environment Experience within a customer support role Experience of working under pressure and to tight deadlines Desirable Experience of working in a busy commercial environment Previous experience of working within an engineering/manufacturing environment Character Essential Desire to provide exceptional customer service Eager to assist in the continuous improvement of the organisation Contribute to a happy working environment Ability to demonstrate self-motivation ADZN1_UKTJ