About DELIVER:
DELIVER (www.deliver.events) is a fast-growing global B2B events company with industry-leading customer satisfaction. Guided by our principle—People, Planet, and Profit—we connect top retailers and vendors in commerce and supply chain sectors.
We are fully remote, fostering a diverse, talented team worldwide with a commitment to Diversity, Equality, and Inclusion. Proudly carbon and profit neutral, we reinvest profits into ethical and sustainable initiatives to contribute to a better world.
Job Title: Business Process Manager
Reports to: Finance & Excellence Director
Contract: Full Time / Permanent
Location: Global - Full remote
Annual Salary package: GBP 54000 : 45,000 basic salary + 20% Annual Bonus (Subject to Cost of Living Adjustment outside the UK and France)
Role Summary:
As the Business Process Manager, you will lead the design, improvement, and implementation of efficient business processes while ensuring high-quality standards across the organization. Reporting to the Finance & Excellence Director, this role is critical to streamlining operations, enhancing team performance, and maintaining compliance with industry and regulatory standards.
Key Responsibilities:
Process:
* Use lean management principles to refine workflows.
* Design, document, and implement streamlined processes across all departments to improve operational efficiency and consistency, constantly striving towards operational excellence.
* Develop clear KPIs for process efficiency and performance.
* Implement process benchmarking to identify industry-leading practices and apply them to enhance operational efficiency.
* Develop and oversee the execution of a continuous improvement roadmap.
* Ensure cross-departmental alignment on process changes to maintain consistency.
* Work closely with department heads, teams and Projects & the Productivity Specialist, to understand their workflows and identify areas for improvement.
* Develop processes that create a robust control framework that integrates seamlessly with operational workflows.
* Train team members across departments on newly implemented processes and controls, and ensure successful adoption of new processes and systems.
* Establish mechanisms for gathering feedback from teams to continuously refine processes.
Quality Control:
* Develop and maintain robust control frameworks to mitigate operational risks.
* Ensure company-wide adherence to internal processes.
* Stay updated on industry trends and regulatory changes to adapt processes accordingly.
* Introduce predictive quality control tools to address potential issues before they occur.
* Create process documentation, standard operating procedures (SOPs), and quality manuals.
* Conduct regular reviews of team progress and individual contributions on the quality and timeliness of produced deliverables.
* Coach team members to improve on quality and on process adherence.
* Conduct internal audits to validate compliance with quality standards.
* Establish robust quality control frameworks to ensure compliance with standards (ISO, data protection, anti bribery...)
* Gather feedback from clients & delegates through post-event surveys & interviews to identify areas for improvement.
* Foster a culture of accountability, continuous improvement and operational excellence.
* Intervene when needed in the vendors’ collaboration to uphold quality standards.
Risk Management:
* Create and maintain a comprehensive risk register for operational processes to systematically identify and address potential risks.
* Conduct risk assessments to identify potential process and quality issues.
* Develop mitigation plans to reduce risks and ensure operational continuity.
* Prepare a Business Continuity Management Manual and lead crisis management simulations to equip teams for unexpected disruptions and ensure operational resilience.
* Establish protocols for data security risk assessment and mitigation.
Requirements & Skills:
Education & Experience:
* Master's degree with professional certifications such as Lean Six Sigma, PMP, or CMQ/OE is highly preferred.
* 3 to 5 years of experience in process & quality control management, or operational excellence roles.
* Proven track record in implementing and managing process improvement initiatives across multiple departments.
* Demonstrated success in risk assessment and mitigation planning.
* Demonstrable experience driving company-wide adherence to new processes as well as leading training sessions and ensuring adoption of process improvements.
Process Management:
* Expertise in process design, documentation, and implementation.
* Knowledge of Lean, Six Sigma, ISO or other process optimization methodologies and quality management systems.
* Familiarity with quality control frameworks and risk management practices.
Quality Control and Standards:
* Deep understanding of operational risk frameworks and control mechanisms.
* Familiarity with creating and maintaining SOPs and quality manuals.
* Knowledge of regulatory and industry compliance standards.
Soft competencies:
* Excellent capacity for analysis and synthesis.
* Strong analytical skills to track progress, measure performance, and provide actionable insights.
* Ability to identify inefficiencies, diagnose root causes, and design effective solutions.
* Strong interpersonal skills to work closely with department heads and teams.
* Ability to motivate and guide teams without direct authority.
* Expert at clearly documenting and communicating process changes and their benefits as well as delivering effective training sessions.
* Skilled at driving company-wide adoption of new processes.
* Experienced at encouraging a culture of continuous improvement and operational excellence.
* Experienced at developing cross-functional training programs for quality and process management.
* Proactive in addressing risks and quality issues with innovative solutions.
Technical Skills:
* Experience with tools like Lucidchart, Visio, or similar for process mapping & flowcharts design.
* Competence in using Notion, Confluence, or similar knowledge management systems.
* Knowledge of tools like Qualtrax, MasterControl, or similar systems for managing quality standards.
* Advanced experience with Excel, Google Sheets, or business intelligence tools like Tableau.
* Knowledge of advanced automation techniques to enhance process efficiency.
* Competence in using Google Workspace suite.
Sector knowledge:
* Prior experience in the event sector is not required.
* Understanding of the challenges and dynamics of working in a fast-paced / event-driven environment is an advantage.
Other requirements:
* Comfortable working remotely with global travel several weeks a year.
* Fluent in English (native or bilingual).
* High speed cable internet access in a quiet workspace.
Some of Our Benefits:
* Flexible Remote Work: 35-hour work week (Monday-Friday, 9:00-17:00 UK time).
* Generous PTO: 40 days, including bank holidays.
* Transparency: Equal, openly shared salaries.
* Support: Monthly Work-from-Home allowance and pension contributions.
* Purpose-Driven Work: Help build a more sustainable world.