Job Overview
To support the Head of Department in the provision of legal services by providing legal assistance to fee earners and clients.
Responsibilities and Duties
* To assist Fee Earners in the management of caseload by actioning legal procedures as directed by the fee earner.
* To assist Fee Earners in the management of caseload by dealing with file related queries either face to face or by telephone.
* To be able to complete tasks competently and within defined timescales.
* Taking dictations and typing.
* Liaising with the Accounts Department regarding payment and financial matters.
* To be able to work to a high standard and possess a fine attention to detail and to be organised and efficient whilst working under pressure.
* Liaising with clients and other contacts, dealing with queries, taking instructions and conducting letter and telephone enquiries as necessary.
* Ensure work issues or problems are reported immediately to the management team.
* Ensuring compliance with the firms policies and procedures.
* To be fluid in the use of the Case Management system.
* To improve and enhance the firm's client base by effective liaison with existing clients.
* To maximise the firm's potential to cross-sell services by identifying appropriate opportunities.
* To manage own work allocation, productivity and quality of work with minimum supervision.
* Undertake other clerical and administrative duties as may reasonably be required from time to time.
Experience Required
Essential
* Have recent knowledge and experience working within a Probate Department
* Have recent knowledge of assisting on a varied caseload
* Practical experience of handling client enquiries face to face and by telephone
* Confident, articulate, robust approach to relationships and interactions with colleagues
* Ability to work quickly and accurately under pressure and adhere to critical deadlines
* IT literate and have good keyboard skills. Microsoft is essential.
Desired
* Studying for Membership of the Institute of Legal Executives
* Working knowledge of case management systems
* Demonstrate a commitment to personal development