Customer Service Representative role entails supporting customers with life assurance, savings, investments, or pension plans. You'll handle inbound calls, assist with planning for retirement, and provide a seamless experience during critical moments. No financial services experience is required, as comprehensive training will be provided. Benefits include no weekend working, 31 days annual leave, and a wellbeing programme with health checks and mental, physical, and financial support. We're looking for someone with excellent listening and communication skills, who can remain calm under pressure, and is comfortable switching between multiple IT applications. Diligenta makes a positive difference to the lives of millions, handling difficult and important calls for well-known brands, including Lloyds Banking Group, The Phoenix Group, and Standard Life. Our unique technology solution enables us to support over 23 million customers. We look for new ways to innovate in customer service and client satisfaction, and offer opportunities for our colleagues to grow with the company. We're proud to be a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group.